Case Associate

NTUC Health Co-operative Limited; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking a Case Associate to support the CREST team during outreach events and monitor the well-being of clients in the community. You will link clients to resources, conduct outreach, and help coordinate care plans for seniors and families.

The role requires a Diploma in Social Service, Psychology or Counselling, an independent and outgoing attitude, and the ability to work with diverse partners including hospitals, volunteers and grassroots

Qualifications

• Diploma in Social Service, Psychology or Counselling.
• Experience in community health or case management is a plus.
• Able to coordinate with healthcare providers, volunteers and community partners.

Responsibilities

• Provide care coordination and service linkage to clients at risk of mental health issues or dementia.
• Plan and conduct outreach to the community and stakeholders to promote mental wellness.
• Plan and conduct targeted case finding/screening for early identification and timely support.
• Conduct regular visits to monitor client well-being (CREST/NTUC CCMS).
• Assist in initial assessment of walk-ins and referrals; follow up with intervention plans.
• Document and evaluate programme activities; support reporting.
• Perform additional duties as assigned by the Head of Community Social Services.
• Support weekend outreach events when required.

Skills

Mental health support

Outreach

Care coordination

Communication

Team player

Education

Diploma in Social Service, Psychology or Counselling

Job description

Case Associate

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Req ID: 1059 Posting Start Date: 27/08/2026

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visitntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Case Associate is responsible for supporting the team during outreach events, and assisting to monitor the well-being of clients assigned to him/her.

As part of the CREST team, you will be responsible to

• support clients with or who are at risk of mental health issues and/or dementia by linking them to the necessary support and resources.
• monitor and support clients in the community as assigned by the lead.
• for organizing and conducting outreach to increase mental health and dementia awareness and promote early identification.
• work with regional health services, Hospitals, volunteers, grassroots, schools, internal organisation departments etc. on activities and programmes for the seniors.

Essential Duties and Responsibilities:

• Provide care coordination and service linkage to clients with or who are at risk of mentalhealth issues and/or dementia, with the appropriate resources and support includingcaregiver support.

• Plan and conduct outreach to the community and stakeholders including faith-based,corporate and community organisations to promote mental wellness and mental healthawareness.

• Plan and conduct targeted mental health and dementia case finding/screening to promote early identification and facilitate timely support.
• Plan and organize structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.
• Conduct regular visits to monitor the well-being of the client (NTUCH CCMS/CREST).
• Support in initial assessment of walk-ins and referral cases, follow up with intervention plans for clients as per the prescribed care plan.
• Involve in the evaluation and documentation of the programme.
• Any other duties as assigned by reporting officer or Head of Community Social Services

Job Description (Continued)

Additional Responsibilities:

• Support in weekend outreach event occasionally

Qualification

• Diploma in Social Service, Psychology or Counselling

Other Information

It would be great if you possess the below

• Independent and outgoing attitude, accommodative and team player.