Cargo - Officer Network Operations

Singapore Airlines; Singapore; On-site; Full time

Job summary

A leading airline in Singapore seeks a candidate for the Cargo Network Operations team to assist with load control, documentation, and coordination tasks. The ideal applicant should have a diploma in Logistics or related fields and experience in the air cargo industry. Responsibilities include supporting load planning, verifying cargo manifests, and participating in training programs. Strong IT skills, communication ability, and analytical capabilities are required to excel in this role and ensure compliance and operational efficiency.

Qualifications

• Experience in the air cargo industry, preferably with load control exposure.
• Ability to influence and persuade stakeholders.

Responsibilities

• Support load planning procedures and assist in resolving load control related issues.
• Assist in calculating aircraft weight and balance for flights.
• Participate in comprehensive initial training programs.

Skills

Experience in the air cargo industry

Strong communication and interpersonal skills

Good analytical skills

Proficient in IT systems and applications

Education

Diploma in Logistics, Marketing, Business or related disciplines

Tools

MS Word

Excel

PPT

Job description

Job Description

The successful candidate will be part of the Cargo Network Operations team and will assist in resolving load control–related issues by supporting load planning procedures. The role provides operational support in load control, load planning, documentation, and coordination between various stakeholders to ensure on-time performance and regulatory compliance on every flight.

Responsibilities

• Support load planning procedures and assist in resolving load control–related issues.
• Maintain accurate flight documentation and records and provide backup support during irregular operations and flight delays.
• Assist in calculating aircraft weight and balance for passenger and cargo flights, and support the preparation of load sheets and loading instruction reports (LIR).
• Verify cargo manifests and loading instructions and ensure proper cargo restraint and load distribution.
• Ensure special cargo is correctly loaded on the aircraft (e.g. correct orientation, proper restraint, adherence to aircraft restrictions for live animals, perishables, oversized items).
• Assist with load planning to maximise aircraft utilisation, coordinate cargo transfers and connections, and support compliance with specific loading requirements.
• Support communication between flight crew, ground crew, and operations control.
• Participate in comprehensive initial training programmes covering weight and balance fundamentals, and Business Continuity Plan (BCP) training programmes.
• Complete aircraft-specific training modules for different fleet, dangerous goods training, and maintain current certifications.
• Monitor and follow up on acknowledgements from stations, sending reminders to ensure timely confirmation of receipt and compliance with procedural updates.
• Assist in preparing training materials and documentation and coordinate training schedules with operational requirements.
• Support the development of standard operating procedures and training guides.
• Generate OCCS reports and format data into DOC reporting templates for analysis and perform delay database archiving using Excel.
• Serve as overall system administrator ensure proper documentation to maintain a clear audit trail for compliance and tracking purposes.
• Support logistics related to A350F Entry Into Service (EIS) and post-EIS operations, including smart freighter management.

Requirements

• Diploma in Logistics, Marketing, Business or related disciplines.
• Experience in the air cargo industry, preferably with load control exposure.
• Good knowledge of load control operations.
• Proficient in IT systems and applications (e.g. MS Word, Excel, PPT).
• Strong communication and interpersonal skills.
• Good analytical skills.
• Ability to influence and persuade stakeholders.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.