CareLine & Community Health Operations Manager

SingHealth Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SingHealth Group's Office of Regional Health (Programs) seeks a Manager to lead operations and people development within CareLine, SingHealth's 24/7 telecare programme for seniors. You will oversee a team of executives and WBCs, manage complex cases, and drive service improvements to support independent living.

The role emphasizes community engagement, partnership building, budget planning, and ensuring quality through governance, audits, and coaching. Weekend outreach and events may be required.

Qualifications

• Bachelor’s degree in social work, counselling, or healthcare-related field.
• At least 6 years of relevant experience with people management.
• Experience in case management and cross-functional collaboration.
• Strong interpersonal and communication skills with seniors and caregivers.
• Analytical, process-driven, and able to drive operational improvements.

Responsibilities

• Co-lead supervision and day-to-day management of CareLine executives and the Call Centre.
• Guide executives in handling complex cases and coordinate with clinical resources.
• Lead community engagement, recruitment roadshows, and outreach events.
• Drive workflow improvements and quality via call audits and coaching.
• Support budget planning and resource alignment for CareLine.

Skills

People management

Case management

Project management

Communication skills

Analytical skills

Education

Bachelor's Degree in Social Work, Counselling, or Healthcare

Job description

SingHealth Group's Office of Regional Health (Programs) seeks a Manager to lead operations and people development within CareLine, SingHealth's 24/7 telecare programme for seniors. You will oversee a team of executives and WBCs, manage complex cases, and drive service improvements to support independent living.

The role emphasizes community engagement, partnership building, budget planning, and ensuring quality through governance, audits, and coaching. Weekend outreach and events may be required.