Care Navigation Specialist — Elder Care Advocate

NTUC Health Co; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking an Associate / Senior Associate, Care Navigation to assist seniors and families with eldercare services. You will handle calls and emails, assess needs, and facilitate enrolment with service providers, ensuring timely support and accurate documentation.

Ideal candidates have 2–3 years of relevant experience, hold a diploma or degree, and are patient, tech-savvy, and capable of working with various IT systems.

Qualifications

• 2–3 years of relevant experience.
• Diploma or degree in any discipline.
• Healthcare or community-care experience is a plus.
• Patient and empathetic with seniors and families.
• Tech-savvy and able to learn IT systems.
• Strong communication and meticulous attention to detail.

Responsibilities

• Answer calls and email inquiries from customers.
• Assess needs and recommend appropriate eldercare services.
• Facilitate enrolment and coordinate with service providers.
• Conduct needs assessments with seniors and families.
• Prepare reports for regulators and stakeholders.
• Represent NTUC Health at roadshows to promote eldercare services.

Skills

Elderly care

Customer service

Communication skills

IT systems

Education

Diploma or degree in any discipline

Tools

CRM software

Job description

NTUC Health Co-operative Limited is seeking an Associate / Senior Associate, Care Navigation to assist seniors and families with eldercare services. You will handle calls and emails, assess needs, and facilitate enrolment with service providers, ensuring timely support and accurate documentation.

Ideal candidates have 2–3 years of relevant experience, hold a diploma or degree, and are patient, tech-savvy, and capable of working with various IT systems.