Associate / Senior Associate, Care Navigation

NTUC Health Co-operative Ltd; Singapore; In loco; SGD 48.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Descrizione del lavoro

NTUC Health Co-operative Limited is seeking a Care Navigation team member to deliver customer service excellence for seniors and families, applying empathy and understanding to recommend appropriate eldercare services.

You will handle calls and emails, assess needs, facilitate enrolment, conduct needs assessments with seniors and families, coordinate with service providers, attend meetings and prepare reports for regulators and stakeholders, and may represent NTUC Health at roadshows.

Competenze

• Minimum 2–3 years of relevant experience.
• Diploma or degree in any discipline.
• Healthcare or community care experience preferred.
• Strong communication, patient, meticulous and tech-savvy.

Mansioni

• Attend customers' calls and email inquiries.
• Assess customers' needs and recommend services.
• Facilitate enrollment into services.
• Conduct needs assessments with seniors and families.
• Collaborate with service providers for enrolment and ongoing support.
• Attend meetings, take minutes, and track follow-ups.
• Prepare reports for regulators and stakeholders.
• Represent NTUC Health at roadshows to promote eldercare services.

Conoscenze

Communication skills

Patience

Tech-savvy

Detail-oriented

Formazione

Diploma or Degree

Strumenti

IT systems familiarity

Descrizione del lavoro

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role.

You will need to:

• Demonstrate a strong understanding of eldercare services that meet the needs of seniors.
• Attend customers' calls and email inquiries.
• Assess customers' needs, recommend suitable services, and facilitate their enrolment.
• Conduct needs assessments, including observations and interviews with seniors and their families, as required.
• Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs.
• Participate in meetings, take minutes, and track follow-up actions.
• Prepare reports for submission to regulators and other stakeholders.
• Represent NTUC Health at occasional roadshows to promote eldercare services

Qualification

You should:

• Have at least 2-3 years of relevant experience.
• Hold a diploma or degree in any discipline.

It would be great if you:

• Have prior experience in healthcare or community care.
• Are patient and enjoy helping seniors and their families.
• Are tech-savvy and able to learn and use various IT systems.
• Have strong communication skills.
• Are meticulous and detail-oriented.