Capital Markets Production Support Specialist

LUXOFT SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 80.000 - 120.000; Jornada completa

Descripción de la vacante

LUXOFT SINGAPORE PTE. LTD. seeks a Production Support Expert for the Capital Market Department. You will support Kondor+ and Orchestrade, manage incidents, and collaborate with business analysis and development teams to prioritize work and improve operations.

You will mentor junior staff, ensure system resiliency, and participate in post-business-hour activities as needed to maintain service levels.

Formación

• Master degree or Bachelor's degree in Computer Science, Software Engineering, or related field.
• 5-7 years of experience in Production Support of financial systems.
• 3+ years of experience with KONDOR+ or Orchestrade in Capital Markets.
• ITIL certification/knowledge.
• SLA & KPI management, Client communication & interaction.
• Predictive analysis, escalation management.
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Excellent communication and interpersonal skills.
• Autonomous, self-motivated and team player.

Responsabilidades

• Provide functional and technical expertise on KONDOR+, Orchestrade and other in-house bank applications.
• Manage user requests and coordinate with IT teams.
• Oversee operations management and application monitoring.
• Handle incident and problem management.
• Contribute to continuous improvement initiatives.
• Mentor junior staff and train new resources.
• Collaborate with TSY and CMI to align with bank initiatives.
• Proactively focus on security, incident prevention, and quality of service.
• Be flexible for after-hours and weekend activities, including DRP and releases.

Descripción del empleo

LUXOFT SINGAPORE PTE. LTD. seeks a Production Support Expert for the Capital Market Department. You will support Kondor+ and Orchestrade, manage incidents, and collaborate with business analysis and development teams to prioritize work and improve operations.

You will mentor junior staff, ensure system resiliency, and participate in post-business-hour activities as needed to maintain service levels.