Capital Markets Production Support Specialist

LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Luxoft Information Technology (Singapore) Pte. Ltd. is seeking a Production Support Expert for its Capital Markets IT team. You will handle production support for Kondor+ and Orchestrade, work with Treasury/ALM environments, and ensure operational resilience.

You will mentor junior staff, collaborate with business and development teams, and participate in post-hours activities as needed to maintain service quality and security across multiple applications.

Qualifications

• Master or Bachelor's in CS/Software Engineering.
• 5-7 years in production support for financial systems.
• 3+ years with Kondor+ or Orchestrade in Capital Markets.
• ITIL certification/knowledge.
• SLA/KPI management and client communication experience.
• Risk analysis and incident management.
• Strong knowledge of XML, SQL, PL/SQL, Shell scripting, MQ Series, CFT and Control-M.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide functional and technical support on Kondor+ and Orchestrade.
• Manage requests, incidents, problems and monitoring.
• Collaborate with business analysis and development teams to plan priorities.
• Mentor junior staff and drive continuous improvement.
• Be flexible for after-hours activities, DRP and releases outside business hours.

Skills

Kondor+

Orchestrade

Treasury FO

ITIL

SLA KPI

SQL

PL/SQL

XML

Shell scripting

MQ Series

Control-M

MS Office

Communication

Analytical skills

Team player

Education

Master's degree in CS/Engineering

Bachelor's degree in CS/Engineering

Tools

IT Monitoring Tools

Control-M

Job description

Luxoft Information Technology (Singapore) Pte. Ltd. is seeking a Production Support Expert for its Capital Markets IT team. You will handle production support for Kondor+ and Orchestrade, work with Treasury/ALM environments, and ensure operational resilience.

You will mentor junior staff, collaborate with business and development teams, and participate in post-hours activities as needed to maintain service quality and security across multiple applications.