Call Centre Team Lead | Customer Care & Training

Connect Centre Pte Ltd; Singapore; On-site; SGD 26,000 - 28,000; Full time

Job summary

Connect Centre Pte Ltd is seeking a capable Call Centre Coordinator in Singapore to assist in managing agents and operations. You will handle complaints and service recovery, recruit and train agents, and provide essential administrative support within the centre.

The role requires stress resilience, strong verbal communication, and familiarity with Microsoft Office. Work involves a 5.5-day week at the Upper Changi area, with potential shift coverage for team managers.

Qualifications

• Minimum GCE O level qualification or equivalent.
• Proficient in relevant computer applications and skills (Microsoft Applications).
• Must be able to handle stress extremely well.
• Good verbal communication skills.
• Minimum 1 year experience in a call centre setting is advantageous.
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview).

Responsibilities

• Assist in managing agents and Call Centre operations.
• Handle complaints and manage service recovery.
• Handle the recruitment, training, and development of the agents.
• Provide administrative support in the Call Centre.
• Cover the Team Managers' duties and shift where necessary.
• Any other ad-hoc tasks that may be assigned by the management.

Skills

Verbal communication

Stress management

Education

GCE O level

Tools

Microsoft Office

Job description

Connect Centre Pte Ltd is seeking a capable Call Centre Coordinator in Singapore to assist in managing agents and operations. You will handle complaints and service recovery, recruit and train agents, and provide essential administrative support within the centre.

The role requires stress resilience, strong verbal communication, and familiarity with Microsoft Office. Work involves a 5.5-day week at the Upper Changi area, with potential shift coverage for team managers.