Call Centre Operations & Quality Lead

Connect Centre Pte Ltd; Singapore; On-site; SGD 36,000 - 38,000; Full time

Benefits offered by this job

Incentives

Training provided

12 weeks probation

Job summary

Connect Centre Pte Ltd in Singapore is seeking a Call Centre Operations Supervisor to assist the Operations Manager in running daily call centre operations and to help achieve service levels across channels.

You will monitor agent performance, ensure adherence to SOPs, and collaborate with the Service Quality Executive to close training gaps and improve quality. 12 weeks probation and incentives are provided.

Qualifications

• GCE A Level or higher qualification.
• Proficient with Microsoft Office suite.
• Typing speed and accuracy.
• Ability to multitask.
• Office hours 8:30am–5:30pm, Mon–Fri; Sat 8:30am–12:30pm.

Responsibilities

• Assist the Operations Manager in managing the operations of the call centre.
• Manage performance of Call Centre Agent(s) in call, email, and chat handling to meet SLAs.

Skills

Microsoft Office

Typing

Multitasking

Education

GCE A Level and above

Job description

Connect Centre Pte Ltd in Singapore is seeking a Call Centre Operations Supervisor to assist the Operations Manager in running daily call centre operations and to help achieve service levels across channels.

You will monitor agent performance, ensure adherence to SOPs, and collaborate with the Service Quality Executive to close training gaps and improve quality. 12 weeks probation and incentives are provided.