Call Centre Operations Lead

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a capable operations professional to support daily channel operations and act as the first point of contact for related inquiries. You will troubleshoot issues, maintain a knowledge base, and collaborate with QA to drive process improvements.

The role includes preparing reports and coordinating with stakeholders to ensure smooth operations in Singapore. Applicants should hold a diploma or degree, with 3–5 years of relevant experience and supervisory exposure

Qualifications

• Minimum Diploma or Degree in any discipline.
• Preferably with 3 to 5 years of relevant experiences.
• Preferably with some supervisory experiences.

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary.
• Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Skills

Communication

Problem solving

Team coordination

Process improvement

Training support

Education

Diploma or Degree

Job description

RECRUIT EXPRESS PTE LTD is seeking a capable operations professional to support daily channel operations and act as the first point of contact for related inquiries. You will troubleshoot issues, maintain a knowledge base, and collaborate with QA to drive process improvements.

The role includes preparing reports and coordinating with stakeholders to ensure smooth operations in Singapore. Applicants should hold a diploma or degree, with 3–5 years of relevant experience and supervisory exposure