Channel Operations Lead | Call Center Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Part time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a supervisory professional to support channel operations in Singapore on a 1-year fixed-term contract. The role covers daily inquiries, escalations, and process improvements across rotating weekly shifts, with official hours from 8:30pm to 6:00pm and a mid-shift window 2:30pm–11:30pm.

Strong leadership and call centre experience are essential. The candidate will coordinate with internal teams, maintain records, and assist in preparing performance reports for

Qualifications

• Diploma or degree in any field is required.
• Minimum 2–3 years of supervisory/team lead experience in call centre environment.

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Skills

Supervisory experience

Team lead

Call center experience

Education

Diploma/ Degree in any field

Job description

RECRUIT EXPRESS PTE LTD is seeking a supervisory professional to support channel operations in Singapore on a 1-year fixed-term contract. The role covers daily inquiries, escalations, and process improvements across rotating weekly shifts, with official hours from 8:30pm to 6:00pm and a mid-shift window 2:30pm–11:30pm.

Strong leadership and call centre experience are essential. The candidate will coordinate with internal teams, maintain records, and assist in preparing performance reports for