Call Centre Agent (Tampines)

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; Confidential; Full time

Benefits offered by this job

Shuttle bus

Job summary

DHL Supply Chain Singapore Pte Ltd is seeking a customer service representative to be the first point of contact for our customers, handling inquiries and ensuring satisfaction. You will understand needs and provide proactive feedback to keep commitments and ETA accuracy.

The role requires a minimum of 2 years in customer service, O level or NITEC, and the ability to take calls in English and another language.

Qualifications

• Min 2 years of customer service experience.
• O level or higher NITEC.
• Comfortable taking calls in English and another language.

Responsibilities

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Skills

Customer service

Communication

Bilingual (English + another language)

Education

O level/NITEC

Job description

Job Description:

• Act as the first point of contact for the customers

• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction

• Provide satisfactory explanation to customer and take remedial action where necessary

• Provide pro-active feedback to the customer to ensure that the committed ETA is respected

• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
  

Job Requirements:

• Min 2 years of Customer service experience

• O level/higher NITEC

• Comfortable in taking calls in English and 1 other language

Working Hours:

• 5 day work week, rotating shift including weekends and public holidays

• Rotating shift timings:

1. 08.00AM to 05.30PM

1. 08.30AM to 06.00PM

1. 02.30PM to 12.00AM

1. 11.30PM to 09.00AM (Less than 10 Times a year)

(Shuttle bus services provided)