Cafe Operations Manager: People, Service & Growth

Martino Agency; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Martino Agency in Singapore is seeking a Cafe Manager to oversee daily cafe operations, manage staff, and ensure top-notch customer service. The role includes ordering supplies, coordinating with vendors, and tracking finances to maintain profitability.

The ideal candidate will have hands-on experience with professional coffee machines and strong leadership, communication, and service skills to drive a welcoming café culture.

Qualifications

• Relevant experience in similar role.
• Hands-on experience with professional coffee machines.
• Excellent communication skills with the ability to manage and motivate a team.
• Customer service attitude.

Responsibilities

• Manage day-to-day operations of the cafe.
• Hire and onboard new wait staff and baristas.
• Train employees on drinks preparation and proper use of coffee equipment.
• Coordinate with vendors and order supplies, as needed (cups, coffee, milk, ingredients).
• Maintain updated records of revenues and expenses.
• Add new menu items based on seasonality and customer preferences.
• Advise staff on resolving issues with clients and delivering excellent service.
• Ensure all cafe areas are clean and tidy.
• Nurture friendly relationships with customers to increase loyalty and reputation.

Skills

Team management

Customer service

Staff training

Coffee equipment

Vendor coordination

Job description

Martino Agency in Singapore is seeking a Cafe Manager to oversee daily cafe operations, manage staff, and ensure top-notch customer service. The role includes ordering supplies, coordinating with vendors, and tracking finances to maintain profitability.

The ideal candidate will have hands-on experience with professional coffee machines and strong leadership, communication, and service skills to drive a welcoming café culture.