CAFE MANAGER (P)

Elitez Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Mocha Café, operated by Elitez Pte Ltd in Singapore, seeks a hands-on Cafe Manager (Supervisor) to oversee daily operations and lead a small café team in a fast-paced environment.

The role focuses on delivering friendly service, upselling to boost ATS/UPT, and ensuring food safety and hygiene standards while collaborating with the founders to refine operations and promotions.

Qualifications

• Café/F&B operations experience required.
• Previous supervisory or team leadership experience preferred.
• Strong customer service and communication skills are essential.
• Hands-on, responsible and able to work in a fast-paced café.

Responsibilities

• Lead and supervise the café team to ensure smooth daily operations.
• Oversee counter service and ensure friendly, efficient customer service.
• Drive sales through upselling and improving average transaction value (ATS/UPT).
• Handle customer feedback and resolve complaints professionally.
• Work closely with the founders to improve café operations, products and promotions.
• Ensure food quality, hygiene, cleanliness and safety standards are maintained.
• Manage stock and supplies and minimise wastage.
• Train and support team members to maintain service standards.
• Ensure compliance with food safety and other relevant requirements.

Skills

Cafe/F&B ops

Leadership

Customer service

Fast-paced environment

Job description

About the role

We are looking for a hands-on Cafe Manager (Supervisor) to oversee daily operations at Mocha Café, a stylish counter-service / self-service café.

Key responsibilities

• Lead and supervise the café team to ensure smooth daily operations.

• Oversee counter service and ensure friendly, efficient customer service.

• Drive sales through upselling and improving average transaction value (ATS/UPT).

• Handle customer feedback and resolve complaints professionally.

• Work closely with the founders to improve café operations, products and promotions.

• Ensure food quality, hygiene, cleanliness and safety standards are maintained.

• Manage stock and supplies and minimise wastage.

• Train and support team members to maintain service standards.

• Ensure compliance with food safety and other relevant requirements.

About you

• Café / F&B operational experience.

• Previous supervisory or team leadership experience preferred.

• Strong customer service and communication skills.

• Hands-on, responsible and comfortable working in a fast-paced café environment.

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862