Senior Training Lead - Aviation & Ops Development

SATS Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SATS Ltd. in Singapore is seeking a Senior Executive/Assistant Manager, Training to lead the design and delivery of our training programmes at the Inflight Catering Centre 1.

You will analyse training needs, develop materials, and coach a team of trainers to support operational excellence. Ideal candidates will have a degree, at least two years in training, and a passion for digital learning solutions such as e‑learning and VR.

Qualifications

• Degree in any discipline.
• Minimum 2 years of relevant working experience, preferably in training and/or an operational environment. Experience in airside ramp operations would be advantageous.
• Experience in preparing, reviewing and updating training and/or procedural materials.
• Good facilitation and communication skills, with the ability to engage diverse groups of learners.
• Interest in adopting digital and innovative learning solutions, such as e-learning, videos, simulations, Virtual Reality (VR) and game‑based learning.

Responsibilities

• Understand and identify the training and development needs of the respective departments. Analyse training and competency gaps and recommend appropriate interventions and improvements.
• Oversee and support the development, implementation and continuous improvement of training, coaching and mentorship programmes to meet operational and organisational needs.
• Work closely with Subject Matter Experts (SMEs), trainers and operational stakeholders to design, develop and review training materials, including trainer guides, learner guides, presentations, assessments and other learning resources.
• Ensure training programmes, materials and assessments are reviewed and updated in a timely manner to reflect changes in regulatory requirements, company policies, operating procedures and industry requirements, as well as corrective actions and lessons learned arising from incidents, accidents, investigations and audit findings.
• Develop and conduct Train-the-Trainer programmes to equip trainers and mentors with the necessary instructional, facilitation and coaching skills.
• Develop and conduct in-house training programmes, including orientation workshops, classroom training, practical and hands‑on training, digital/online learning and relevant WSQ programmes.
• Identify and explore opportunities to use technology and innovative learning methods to enhance training effectiveness and learner engagement.
• Lead, guide and coordinate trainers in the implementation and delivery of training programmes, ensuring consistency in training standards, content and delivery.
• Conduct training quality audits and observations to assess the quality and effectiveness of training delivery. Identify gaps and work with trainers and relevant stakeholders to implement appropriate improvement actions.
• Conduct operational audits and workplace observations to assess whether employees are applying the required knowledge, skills, procedures and standards in the course of their work.
• Evaluate learner feedback, assessment results, workplace performance indicators and feedback from trainers and management to assess training effectiveness and identify opportunities for improvement.
• Keep abreast of relevant developments in training methodologies, learning technologies, regulatory requirements and industry practices, and recommend suitable improvements to existing training programmes.
• Participate in and support training‑related projects and initiatives, including the development and implementation of new learning solutions and training systems.

Skills

Facilitation

Communication

Digital learning

Problem solving

Education

Degree in any discipline

Job description

SATS Ltd. in Singapore is seeking a Senior Executive/Assistant Manager, Training to lead the design and delivery of our training programmes at the Inflight Catering Centre 1.

You will analyse training needs, develop materials, and coach a team of trainers to support operational excellence. Ideal candidates will have a degree, at least two years in training, and a passion for digital learning solutions such as e‑learning and VR.