Business Support Administrator

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking an IT operations support professional to manage contracts, budgets, onboarding, and records across multiple platforms. You will prepare eMemos and e-CRFs, track OPEX/CAPEX, and coordinate with Procurement and Finance on renewals.

This role also covers incident/problem management, audit readiness, and governance activities. You will liaise with HR to obtain new hire data via Workday and help keep documentation up to date across uCloud, Confluence

Qualifications

• 1–4 years of IT operations support experience.
• Strong in Microsoft Excel (data tabulation and reporting).
• Excellent organisation with multitasking across onboarding events.
• Clear written communication and attention to detail in documentation.
• Comfortable with incident and problem management processes.
• Experience with budgets, supplier contracts, memos or invoices is a plus.
• Familiarity with Workday or HR processes is a plus.
• Banking or financial services exposure is preferred but not essential.

Responsibilities

• Contract & budgets management.
• Prepare and submit eMemos and e-CRFs for requestors, ensuring renewals before expiry.
• Track OPEX/CAPEX budgets, purchase requisitions, orders, invoices and goods receipts.
• Collaborate with Procurement and Finance on maintenance and licence renewals.
• Incident & Problem Tracking and keeping records accurate.
• Follow up on missing impact descriptions and tickets in draft or review.
• Audit, Risk & Compliance: organise records and findings.
• Track audit actions and training compliance.
• People & Onboarding: run smooth onboarding and offboarding.
• Coordinate with HR and use Workday for new hire information.
• Documentation & Governance: write and refresh SOPs and knowledge docs.
• Keep files across uCloud, Confluence and SharePoint organised.
• Set up meetings, capture minutes and follow up on actions.
• Prepare reports and inputs for pillar-level reporting.
• Business Continuity & Readiness: coordinate BCP and DR activities.
• Support OS patching, maintenance windows and Change Requests.
• Handle routine tasks like health-checks, blackout submissions.

Skills

IT operations support

Microsoft Excel

PowerPoint

Organisational skills

Written communication

Incident & problem management

Budgets & invoices

Workday familiarity

HS HR processes

Tools

Workday

Job description

What You’ll Do

• Contracts & Budgets
• Prepare and submit eMemos and e-CRFs on behalf of requestors, making sure contracts are renewed before they expire
• Track OPEX/CAPEX budgets, purchase requisitions, purchase orders, invoices and goods receipts
• Work with Procurement and Finance on maintenance and licence renewals
• Incident & Problem Tracking
• Keep incident and problem records accurate and up to date
• Follow up on missing impact descriptions and problem tickets stuck in draft or review
• Audit, Risk & Compliance
• Organise audit records, findings and supporting documents so they are easy to retrieve
• Track audit actions, mandatory training and timesheet compliance
• People & Onboarding
• Run smooth onboarding and offboarding so new joiners are ready from Day 1 (staff pass, laptop, LAN ID, system access)
• Coordinate with HR and use Workday to gather new hire information
• Documentation & Governance
• Write and refresh SOPs and knowledge documents
• Keep files organised across uCloud, Confluence and SharePoint
• Set up meetings, capture minutes and follow up on action items
• Prepare reports and inputs for pillar-level reporting
• Business Continuity & Readiness
• Coordinate with business teams on BCP, Disaster Recovery activities and call trees
• Support team readiness for OS patching, maintenance windows and Control-M scheduled activities
• Handle routine tasks such as health-check coordination, blackout window submissions and change request (CRQ) raising

What We’re Looking For

• 1 to 4 years of experience in IT operations support, administration or a financial institution
• Strong in Microsoft Excel (data tabulation and reporting) and PowerPoint
• Excellent organisation. You can juggle multiple priorities, such as several onboardings in one day, without dropping the ball
• Clear written communication and an eye for detail in documentation
• Comfortable working with incident and problem management processes
• Experience with budgets, supplier contracts, memos or invoices is a plus
• Familiarity with Workday or HR processes is a plus
• Banking or financial services exposure is preferred but not essential