Business Support Administrator

Optimum Solutions Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Optimum Solutions Pte Ltd. is seeking an IT operations support professional to manage onboarding/offboarding, incident handling and governance documentation. You will coordinate with Procurement, Finance and HR teams to maintain licenses and processes, ensuring readiness for daily operations and reporting.

Ideal candidates have strong Excel and PowerPoint skills, excellent organization, and familiarity with Workday or HR processes. Banking exposure is a plus but not required.

Qualifications

• Strong Excel skills for data tabulation and reporting.
• Excellent organisational abilities and multi-priority juggling.
• Clear written communication and documentation accuracy.
• Experience with incident and problem management processes.
• Familiarity with Workday or HR processes is a plus.
• Exposure to banking or financial services is preferred but not essential.

Responsibilities

• Prepare and submit eMemos and e-CRFs for requestors and manage renewals.
• Track budgets, requisitions, POs, invoices and goods receipts.
• Coordinate with Procurement and Finance on maintenance and licence renewals.
• Onboard and offboard staff, ensuring Day 1 readiness (passes, laptops, access).
• Set up meetings, capture minutes and follow up on actions.
• Prepare pillar-level reports and inputs for governance reporting.
• Coordinate with business teams on BCP, DR activities, and call trees.
• Support OS patching, maintenance windows and Change Requests.

Skills

Excel

PowerPoint

Organisational skills

Attention to detail

Incident & problem management

Workday familiarity

Budget/Procurement awareness

Vendor contracts familiarity

Tools

Confluence

SharePoint

Workday

Job description

Incident & Problem Tracking

• Prepare and submit eMemos and e-CRFs on behalf of requestors, making sure contracts are renewed before they expire
• Track OPEX/CAPEX budgets, purchase requisitions, purchase orders, invoices and goods receipts
• Work with Procurement and Finance on maintenance and licence renewals

People & Onboarding

• Run smooth onboarding and offboarding so new joiners are ready from Day 1 (staff pass, laptop, LAN ID, system access)
• Coordinate with HR and use Workday to gather new hire information

Documentation & Governance

• Write and refresh SOPs and knowledge documents
• Keep files organised across uCloud, Confluence and SharePoint
• Set up meetings, capture minutes and follow up on action items
• Prepare reports and inputs for pillar-level reporting

Business Continuity & Readiness

• Coordinate with business teams on BCP, Disaster Recovery activities and call trees
• Support team readiness for OS patching, maintenance windows and Control-M scheduled activities
• Handle routine tasks such as health-check coordination, blackout window submissions and change request (CRQ) raising

What We're Looking For

• 1 to 4 years of experience in IT operations support, administration or a financial institution
• Strong in Microsoft Excel (data tabulation and reporting) and PowerPoint
• Excellent organisation. You can juggle multiple priorities, such as several onboardings in one day, without dropping the ball
• Clear written communication and an eye for detail in documentation
• Comfortable working with incident and problem management processes
• Experience with budgets, supplier contracts, memos or invoices is a plus
• Familiarity with Workday or HR processes is a plus
• Banking or financial services exposure is preferred but not essential