Business & Operations Manager A Leading Facilities and Services Provider

Wilson; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Wilson is seeking a proactive Business & Operations Manager in Singapore to oversee daily operations and drive service excellence. You will ensure resources, processes, and SOPs are effectively managed while maintaining high standards and positive customer experiences.

The role emphasizes leadership, cost control, and continuous improvement across multiple business areas. You will lead teams, manage budgets, monitor performance, and collaborate with customers, suppliers, and partners to fuel

Qualifications

• Experience in operations, business management, service management, hospitality, healthcare, retail, or related environments.
• Strong leadership, communication, customer service, organisational, financial, problem-solving and decision-making skills.
• Hands-on, commercially minded with integrity, accountability and professionalism.
• Proficiency in Microsoft Office and other business software is an advantage.

Responsibilities

• Oversee day-to-day operational, administrative, and business functions.
• Manage resources, manpower, equipment, supplies, and processes with SOPs and policies.
• Identify challenges and implement improvements to boost efficiency and performance.
• Collaborate with customers, suppliers, service providers, and partners to ensure positive experience.
• Lead recruitment, training, performance management, and staff development.
• Oversee financials: revenue, costs, budgets, purchasing, pricing, and inventory.
• Monitor performance and drive cost efficiency and profitability.
• Support business development by analyzing market trends and opportunities.
• Ensure compliance with regulations, licensing, and safety standards; manage risks.
• Oversee maintenance and proper use of facilities, equipment, and assets.

Skills

Leadership

Communication

Customer service

Organisational skills

Financial management

Problem-solving

Decision-making

Microsoft Office

Tools

Microsoft Office

Job description

Title: Business & Operations Manager - A Leading Facilities and Services Provider

About the Role

Our client is an established and growing business group with diverse commercial interests and operations across multiple sectors, looking for a dynamic Business & Operations Manager to oversee the overall operations of the business.

The successful candidate will be responsible for ensuring the smooth and efficient running of daily operations while maintaining high standards of service, customer satisfaction, staff performance, and operational excellence. This role will also play a key part in driving business improvement, operational efficiency, and sustainable growth.

Responsibilities

• Oversee the day-to-day operational, administrative, and business functions of the organisation.
• Ensure that resources, manpower, equipment, supplies, and operational processes are managed effectively, while maintaining appropriate SOPs, service standards, and company policies.
• Identify operational challenges and implement improvements to enhance efficiency, productivity, and overall business performance.
• Work closely with internal and external stakeholders, including customers, suppliers, service providers, business partners, and other key stakeholders, to maintain strong relationships and ensure a consistently positive customer experience.
• Lead and develop employees through effective manpower planning, recruitment, training, performance management, and staff development, while fostering a positive, professional, and high-performing work environment.
• Oversee the financial and commercial aspects of the business, including revenue, operating costs, budgets, purchasing, pricing, inventory, and resource utilisation.
• Monitor business performance and identify opportunities to improve cost efficiency, profitability, and commercial outcomes.
• Contribute to business development initiatives by monitoring market and customer trends, developing business relationships, and recommending new services, initiatives, and opportunities for growth.
• Responsible for ensuring compliance with relevant regulations, licensing requirements, company policies, and safety standards, while managing operational risks and maintaining appropriate records.
• Oversee the maintenance and proper use of facilities, equipment, assets, and other resources.
• Regularly monitoring operational and business performance, you will prepare reports and updates for management and drive continuous improvement initiatives across service quality, efficiency, and overall business performance.

Requirements

• The ideal candidate has relevant experience in operations, business management, service management, hospitality, healthcare, retail, or a related environment.
• You should possess strong leadership, communication, customer service, organisational, financial, problem-solving, and decision‑making skills, with the ability to manage challenging situation professionally and effectively.
• A hands‑on and commercially minded approach ,together with a high level of integrity, accountability, and professionalism, is essential.
• Proficiency in Microsoft Office and other relevant business software will be an advantage.

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