Business Operations Manager

Blessed Health Tcm Clinic; Singapore; On-site; SGD 67,000 - 84,000; Full time

Job summary

Blessed Health TCM Clinic in Singapore seeks a proactive Business Operations Manager to support the owner with clinic operations, marketing and reporting. The role includes hands-on social media content production and basic financial recording.

You will handle front-desk duties, coordinate administrative workflows, staff scheduling and customer service, while ensuring confidentiality and patient experience standards.

Qualifications

• Experience in business operations and administrative coordination.
• Proficiency in social media management and digital content production.
• Ability to plan, film, edit and publish short videos.
• Basic accounting and cost management knowledge.
• Proficient in Excel; familiarity with accounting or business management software.
• English business communication; Chinese/Mandarin for publicity and patient communication.

Responsibilities

• Assist in developing operational and marketing plans, and monitor budgets and targets.
• Coordinate non-clinical clinic operations including workflows and scheduling.
• Front-desk duties: calls, appointments, registrations, payments and receipts.
• Plan and produce publicity material and social media content; scripting/filming/editing.
• Manage social media accounts and review engagement and inquiries.
• Coordinate publicity for events and liaise with media and providers.
• Maintain records of receipts and expenses; assist with reports.
• Follow up on customer feedback to improve services.

Skills

Operational planning

Administrative coordination

Social media management

Content production

Front-desk duties

Customer service

Communication

Team coordination

Education

MBA

Business Administration

Accounting

Tools

Excel

QuickBooks

Sage 300

Job description

Blessed Health TCM Clinic, established in 2013, provides traditional Chinese medicine and health services in Singapore.

We are seeking a proactive and organised Business Operations Manager to assist the Business Owner with clinic operations, administrative coordination, marketing and business performance reporting. The role also includes hands-on social media content production, basic financial record-keeping and daily front-desk duties.

Key Responsibilities

1. Assist the Business Owner in developing and implementing operational and marketing plans, and monitor work progress, budgets and business targets.

2. Coordinate non-clinical clinic operations, including administrative workflows, staff scheduling, training arrangements and communication between clinic teams.

3. Undertake daily front-desk duties, including answering and transferring telephone calls, responding to general service and fee enquiries, arranging and confirming appointments, registering patients, collecting payments and issuing receipts.

4. Plan and produce business publicity materials, including social media posts, short videos, brand introductions and event materials. Participate in scripting, filming, editing and publishing.

5. Manage business social media accounts, maintain content calendars and review engagement, customer enquiries and campaign results.

6. Coordinate publicity for clinic events, community activities and business development projects, and liaise with external media and service providers. Ensure clinical content is reviewed by the relevant practitioner before publication.

7. Maintain records of business receipts, expenditure, procurement costs and marketing expenses. Assist with account reconciliation and basic management reports, working with the personnel responsible for accounting.

8. Follow up on customer feedback and coordinate with practitioners, therapists and front-desk staff to improve service processes.

Requirements

A qualification in Business Administration, Marketing, Accounting or a related discipline, or equivalent relevant professional experience.

Relevant experience in business operations, administrative coordination or customer service, together with practical social media management and digital content production skills.

Ability to plan, film, edit and publish short videos. Applicants should provide examples of work they have personally helped produce.

Basic accounting and cost management knowledge, with the ability to organise transaction records, procurement expenses and business data.

Proficiency in Microsoft Excel and familiarity with accounting or business management software.

English proficiency for business correspondence, reporting and general customer enquiries. Chinese writing and Mandarin communication skills are required for producing Chinese-language clinic publicity and communicating with Mandarin-speaking patients and colleagues.

Good telephone communication, reception and organisational skills, with the ability to balance operational coordination, marketing activities and daily front-desk responsibilities.

Initiative, accountability and a willingness to learn, with the ability to prioritise tasks and follow clinic procedures and patient confidentiality requirements.

Preferred Qualifications and Experience

• An MBA or other relevant postgraduate business qualification.
• Experience managing multiple business social media accounts.
• Experience in a service-based business.
• Familiarity with QuickBooks, Sage 300 or comparable accounting software.

Working Arrangements

Full-time, Monday to Saturday, 9:00 am to 8:30 pm, with scheduled meal and rest breaks.
Sunday is the weekly rest day.

Salary

Fixed monthly salary: S$6,000–S$7,500, depending on qualifications and relevant experience.