Business Analyst (Program)

World Wide Technology; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

World Wide Technology is seeking a Programme-level Business Analyst to support the Control Tower with requirements management, governance artefacts and traceability across multiple workstreams. You will facilitate workshops, define journeys and manage the traceability matrix from initiation through BAU handover.

The role requires 5+ years in tech transformation, strong stakeholder management and experience across time zones in a global delivery environment, with comfort in a hybrid

Qualifications

• 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
• Strong workshop facilitation, documentation and stakeholder-management skills.
• Delivery experience in a regulated industry with change control, audit and compliance constraints.
• Experience in a large, globally distributed organisation across multiple time zones.

Responsibilities

• Capture, document and traceability-manage requirements from Customer across all workstreams.
• Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping with Customer users.
• Maintain the requirements traceability matrix from initiation to BAU handover.

Skills

Requirements management

Workshop facilitation

Documentation

Stakeholder management

Communication skills

Global delivery

Change control

Traceability

Education

CBAP/CCBA or equivalent

Tools

Microsoft Project

Smartsheet

JIRA

Confluence

Power BI

Job description

Programme-level Business Analyst supporting the Control Tower with requirements management, governance artefacts, gap analysis and traceability across the workstreams.

Key responsibilities

• Capture, document and traceability-manage requirements from Customer across all workstreams.
• Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
• Maintain the requirements traceability matrix from initiation through to BAU handover.

Required experience and qualifications

• 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
• Strong workshop facilitation, documentation and stakeholder-management skills.
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skill

• sProgramme governance frameworks — Steering Committee, Architecture Review Boards, Change Advisory Boards
• .Integrated planning and reporting tooling — Microsoft Project, Smartsheet, JIRA, Confluence, Power BI
• .RAID, dependency and critical-path management at programme scale
• .Service transition and operational integration aligned to ITIL v4 / ITSM frameworks
• eBanking or finance experience
• .Experience in role, delivering complex, global End User transformation in a regulated industry
• .BCS / IIBA business analysis certification (CBAP, CCBA or equivalent)