Data Analyst Intern - Customer Service, Regional Operations (Spring 2027)

Shopee; Singapore; Vor Ort; SGD 8.900 - 18.000; Teilzeit

Zusammenfassung

Shopee is seeking a Data Analyst Intern for Regional Operations in Singapore. You will perform data-driven analysis to optimise operational efficiency, focusing on resolution times and service quality, supporting cost–performance trade-offs across the region.

You will translate performance data into actionable insights, identify drivers of cost, demand and user experience, and assist AI-enabled decision-making to scale improvements in a fast-paced e‑commerce environment.

Qualifikationen

• Currently pursuing a degree in any relevant disciplines.
• Strong analytical skill and sensitivity to data.
• Strong oral and written communication skill.
• Results and details driven.
• Well organised with good multi tasking ability.
• Positive, team‑player, and energetic attitude.
• Strong proficiency in Excel is a must, SQL is a plus.

Aufgaben

• Conduct data-driven analysis to optimise operational efficiency and cost–performance trade-offs, including resolution‑time optimisation and service quality outcomes
• Translate performance data into actionable insights, identifying key cost, demand, and experience drivers
• Support AI‑enabled decision‑making and ad‑hoc problem solving to improve performance at scale

Kenntnisse

Analytical skills

Oral and written communication

Results oriented

Organisational skills

Team player

Positive and energetic attitude

Ausbildung

Pursuing degree in relevant disciplines

Tools

Excel

SQL

Jobbeschreibung

Data Analyst Intern - Customer Service, Regional Operations (Spring 2027)

Department Operations

Level Internship

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.

Job Description:

• Conduct data-driven analysis to optimise operational efficiency and cost–performance trade-offs, including resolution‑time optimisation and service quality outcomes
• Translate performance data into actionable insights, identifying key cost, demand, and experience drivers
• Support AI‑enabled decision‑making and ad‑hoc problem solving to improve performance at scale

Requirements:

• Currently pursuing a degree in any relevant disciplines
• Strong analytical skill and sensitivity to data
• Strong oral and written communication skill
• Results and details driven
• Well organised with good multi tasking ability
• Positive, team‑player, and energetic attitude
• Strong proficiency in Excel is a must, SQL is a plus