Assistant Manager, Consumer Services & Investigation (Systems Governance Branch)

Info-communications Media Development Authority; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Info‑communications Media Development Authority (IMDA) seeks an Assistant Manager to join the CS&I Division, overseeing national Do Not Call Registry and in‑house case management system. You will manage ongoing maintenance, system changes and future enhancements for efficiency and better user experience.

You will collaborate with stakeholders, coordinate with vendors, prepare project reports and dashboards, and provide project and incident management support to align IT systems with

Qualifications

• 3–7 years of relevant working experience.
• Strong IT knowledge with maintenance of IT systems.
• Solid project management and stakeholder handling.
• Excellent analytical and problem‑solving abilities.
• Good written and verbal communication.
• Resourceful, self‑motivated, and able to work independently or in a team.

Responsibilities

• Manage operations of systems to ensure availability and performance.
• Collaborate with stakeholders to develop and enhance the system.
• Oversee user support and act as primary contact for issues.
• Identify requirements and propose improvement solutions.
• Translate requirements to vendors and ensure clear understanding.
• Manage vendors for development and maintenance, with quality delivery.
• Prepare reports and dashboards to support decision making.
• Provide project management support including progress, resources & risk.
• Provide incident management planning and execution.
• Support IT software and systems in line with enterprise goals.
• Participate in enterprise change management with other teams.

Skills

IT systems management

Project management

Stakeholder management

Analytical thinking

Communication skills

Teamwork

Education

Bachelor's in Computer Science/Information Science or related field

Job description

What the role is:

We are looking for an Assistant Manager to join the Consumer Services & Investigation (CS&I) Division of the Data Innovation & Protection Group of IMDA.

The Systems Governance Branch under CS&I plays a leading role in managing the IT systems used by staff and public users, in support of our enterprise objective of building a trusted data environment for businesses and consumers. The candidate will play an active role in managing various systems, including the national Do Not Call (“DNC”) Registry and in-house case management system. This will include overseeing the ongoing maintenance of the systems, management of system changes and contribution to the planning and implementation of future enhancements for better efficiency and greater user experience.

What you will be working on:

• Manage the operations of the systems to ensure continual availability and performance of the system.
• Collaborate closely with stakeholders and support their needs to manage the development and enhancement of the system.
• Oversight of the support services for the systems and act as the Point of Contact for users to escalate operational issues.
• Identify, analyse and propose solutions to fulfill business requirements and recommend potential areas for improvement.
• Translate business requirements to vendors and stakeholders and ensure a clear and complete understanding of the requirements.
• Manage vendors in the execution of the system development and maintenance, ensuring quality and timely delivery of services.
• Assist in preparation and delivery of project reports and dashboards, providing key data insights to support decision making.
• Provide project management support, including project progress management, resource management and risk management.
• Provide incident management support, including planning and executing incident management processes, identifying key issues and solutions, and facilitating communications to stakeholders.
• Support the overall team’s responsibilities in the planning, implementation and maintenance of divisional IT software and systems in alignment with divisional and enterprise objectives and goals.
• Support and participate in enterprise change management for existing and new projects together with other teams and divisions.

What we are looking for:

• Background in Computer Science, Information Science, Project Management or a related field.
• 3-7 years of relevant working experience.
• Strong IT knowledge, with excellent knowledge in the management and maintenance of IT systems.
• Strong project management skills, with the ability and discipline to execute project requirements and manage stakeholders effectively.
• Strong analytical and problem‑solving skills that can translate analysis into solutions which meet business objectives.
• Good communication skills, both written and verbal.
• Overall resourceful, self‑motivated and able to work both independently and as part of a team.

About Info‑communications Media Development Authority

Info‑communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast‑changing infocomm media sector, where technology and content are shaping the way people view the world more than ever. We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans. As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.