Business Analyst (Government/ Large Scale Enterprise System)

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NTT Singapore Pte. Ltd. is seeking a Business Analyst to engage stakeholders, elicit and document requirements, and translate needs into user stories and acceptance criteria.

You will facilitate workshops, manage backlogs in Agile projects, and support design, testing, and change management across business and IT teams.

The role emphasizes process improvement, solution design, and continuous delivery in a government/enterprise context.

Qualifications

• 3 to 5 years of experience in business analysis, digital transformation, product delivery, or system implementation.
• Experience on software or digital product development projects.
• Experience in Agile delivery environments is advantageous.
• Experience in Government or large-scale enterprise systems is preferred.

Responsibilities

• Engage stakeholders to understand goals, pain points, and policy requirements.
• Elicit, analyse, document, and validate requirements; translate into user stories.
• Facilitate workshops and requirement-gathering sessions with stakeholders.
• Analyse processes to identify opportunities for optimisation and automation.
• Support Agile delivery by refining product backlogs and requirements.
• Develop and review test scenarios, SIT and UAT, and validate functionality.

Skills

Analytical skills

Problem solving

Stakeholder management

Communication skills

Agile methodologies

Education

Bachelor's degree in Business, Information Systems, Computer Science, Engineering

Relevant certifications in Business Analysis, Agile, Scrum, Product Management, or Process Improvement

Job description

Business Analysis & Requirements Management

Engage stakeholders to understand business goals, pain points, operational challenges, and policy requirements. Elicit, analyse, document, and validate business and functional requirements. Translate business needs into user stories, process flows, functional specifications, and acceptance criteria. Facilitate workshops and requirement-gathering sessions with stakeholders.

Process Improvement & Solution Design

Analyse current business processes and identify opportunities for process optimisation and automation. Assess the impact of proposed changes on business operations, systems, users, and policies. Collaborate with solution architects and technical teams to design practical and scalable solutions. Recommend improvements that enhance operational efficiency, user experience, and service outcomes.

Product & Delivery Support

Work closely with Product Managers and delivery teams throughout the software development lifecycle. Support Agile delivery by managing and refining product backlogs and requirements. Clarify business requirements during development and assist teams in resolving requirement-related issues. Ensure delivered solutions meet business objectives and user needs.

Testing & Quality Assurance

Develop and review test scenarios, test cases, and acceptance criteria. Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT). Validate that system functionality meets agreed business requirements. Support defect triage and resolution activities.

Change Management & Stakeholder Engagement

Build strong relationships with business, operations, and technology stakeholders. Support implementation planning, business readiness, training, and adoption activities. Communicate project progress, issues, risks, and recommendations effectively to stakeholders. Facilitate discussions to achieve alignment across multiple stakeholder groups.

Post-Implementation & Continuous Improvement

Monitor solution performance and user feedback after implementation. Identify enhancement opportunities and support continuous product improvement. Work with support and operations teams to investigate and address production issues. Contribute to lessons learnt and best practices across projects.

Requirements

Qualifications

• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Relevant certifications in Business Analysis, Agile, Scrum, Product Management, or Process Improvement will be advantageous.

Experience

• 3 to 5 years of experience in business analysis, digital transformation, product delivery, or system implementation.
• Experience working on software or digital product development projects.
• Experience in Agile delivery environments will be advantageous.
• Experience in Government or large-scale enterprise systems is preferred.

Competencies

• Strong analytical and problem-solving skills.
• Ability to translate complex business requirements into actionable solutions.
• Strong stakeholder management and facilitation skills.
• Excellent written and verbal communication skills.
• Good understanding of Agile methodologies and product development practices.Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail while maintaining focus on strategic outcomes.