Business Analyst

AIA Hong Kong and Macau; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a Business Analyst to partner with Technology and business teams, analyzing needs, shaping functional specs, and delivering IT solutions for the insurance domain.

You will support production systems, drive UAT, manage requirements, and contribute to digital transformation initiatives including AI and automation, with strong communication and SDLC adherence. Fluency in English and hands-on with SQL, Jira, Confluence preferred.

Qualifications

• Diploma or degree in Business/IT or related discipline.
• Experience as a BA in technology development or support within insurance.
• Strong communication, stakeholder management, and SDLC knowledge.

Responsibilities

• Analyze requirements, scope features, and document user stories.
• Support production, BAU enhancements and project deliveries.
• Perform impact analysis and validate functional specs with tech teams.
• Coordinate UAT, test plans, and sign-offs with business stakeholders.
• Identify risks and drive process improvements including AI/automation.

Skills

SQL

Jira

Confluence

Stakeholder management

Analytical thinking

English communication

Education

Diploma or Degree in Business/IT

CII/LOMA (adv)

Tools

MS SQL

MS Office

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

About the Role

The Business Analyst serves as a key functional partner within the Technology team, providing insurance business domain expertise to analyse business needs, assess impacts, and drive effective technology solutions that support business objectives. The role requires close collaboration with business users, technology teams, and vendors across production support, enhancement initiatives, and project delivery.

WHAT YOU’LL BE DOING

Support existing AIAS employee benefits administration systems, including production support, BAU enhancements and project implementations. Partner with business stakeholders to understand business requirements, operational challenges, enhancement requests, and production issues. Drive business requirement scoping and analysis sessions, ensuring user requirements are clearly defined, adequately challenged, documented, and delivered within agreed timelines. Perform impact analysis across systems, processes, and integrations, and recommend practical, scalable, and sustainable solution options aligned with business and technology objectives. Analyze and review functional specification documents prepared by the technical team to ensure technical solution accurately meets and fully addresses all user requirements. Own and manage functional deliverables, including user requirements/user stories, process flows, test scenarios, and test plans. Conduct functional validation and QA testing before release to business users for UAT and support pre-production and post-production deployment verification. Facilitate requirement sign-offs, UAT sign-offs, and other project deliverables with business stakeholders. Proactively identify risks, dependencies, improvement opportunities and areas for process optimization. Risks to escape to manager for implementing controls to effectively manage the risk. Understand and adhere to the company's SDLC, quality procedures, security standards, risk management, and compliance requirements. Contribute to digital transformation, automation, and innovation initiatives, including exploring opportunities to leverage AI and Generative AI capabilities where applicable.

WHAT WE ARE LOOKING FOR

Diploma or Degree in Business, Information Technology, or related disciplines. Professional qualification in Group Insurance, i.e. Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), will be an added advantage. Minimum 5 years of relevant experience as a Business Analyst within Technology application development, or system support environments. Strong domain knowledge in insurance preferably Group Insurance. Experience supporting business applications, production incidents, enhancement initiatives and project delivery throughout the SDLC. Requires in-depth experience in Group Insurance, best practice and skills in own discipline. Strong communication/interpersonal, stakeholder management, and facilitation skills. Ability to work independently and proactively in managing multiple priorities, meet deadlines, and adapt effectively to changing requirements. Strong analytical and problem-solving skills, with the ability to assess business needs and evaluate practical solution options. Strong attention to detail and commitment to quality with positive attitude and willingness to go the extra mile when required. Articulate and proficient in written and spoken English. Hands‑on experience technology skills, such as MS SQL, Jira, Confluence, MS Office, file transfer with encryption, and understanding IT security and data protection requirements. Exposure to AI, Generative AI initiatives, process automation, or digital innovation programmes will be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA