Associate Director, New Business - Underwriting

AIA Singapore; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

AIA Singapore invites experienced actuaries to lead Operations Shared Services, overseeing underwriting and processing of new applications and POS transactions, while guiding the medical and admin teams.

The role includes budget oversight, quality reviews, and driving automation and process improvements to enhance efficiency and service delivery for customers and communities.

Qualifications

• Bachelor degree is required.
• Minimum 10 years underwriting experience in direct and reinsurer and/or digital automation.
• Special skills – preferably with digital.

Responsibilities

• Provide leadership on day-to-day operations of OSS which includes underwriting and processing of new applications and POS transactions; handling of underwriting appeals.
• Oversee the medical and admin team; lead changes in the areas of process improvement or operational efficiency.
• Handle and report the regular quality review.
• Monitor and effectively manage department budget/ expense, to ensure it is within budget.
• Identify projects or opportunities to improve automation and control process within the team.
• Monitor and track enhancements to ensure targets are being achieved in a timely manner.
• Knowledge transfer: coach, train, mentor staff to build bench strength.

Skills

Underwriting experience

Digital automation

Education

Bachelor degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on.

About The Role

The key responsibilities for this role includes assisting Head, New Business in overseeing Operations Shared Services (OSS). Other duties include managing of department budget and medical team and quality review.

Responsibilities

• Provide leadership on day-to-day operations of OSS which includes underwriting and processing of new applications and POS transactions; handling of underwriting appeals.
• Oversee the medical and admin team; lead changes in the areas of process improvement or operational efficiency.
• Handle and report the regular quality review.
• Monitor and effectively manage department’s budget/ expense, to ensure it is within budget
• Identify projects or opportunities to improve automation and control process within the team
• Monitor and track enhancements to ensure targets are being achieved in a timely manner
• Knowledge transfer: coach, train, mentor staff to build bench strength.

Requirements

• Minimum Bachelor degree
• Minimum 10 years underwriting experience in both direct and reinsurer and/or digital automation
• Special skills – preferably with digital

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!