Business Analyst

KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD. is seeking an IT-enabled logistics professional to analyse end-to-end freight forwarding processes and drive improvements. You will lead EDI integrations with customers and vendors and coordinate onboarding, testing, and post-production support.

The role requires 5+ years in a similar field, a degree in logistics/IT, strong SQL skills (Postgres a plus), and excellent stakeholder management. Travel regionally is expected (20-30%).

Qualifications

• Bachelor's degree in Logistics, Supply Chain, IT, CS or related discipline.
• 5+ years of relevant experience in logistics/forwarding or IT-enabled operations.
• Hands-on experience engaging customers' IT teams and EDI/service vendors.

Responsibilities

• Analyze end-to-end freight forwarding processes (import/export/cross-border) to identify gaps and inefficiencies.
• Drive process improvements and system enhancements to optimise operations and reduce risk.
• Lead EDI and system integrations with customers and vendors as the main point of contact.
• Manage EDI onboarding lifecycle from requirements to post-production support.
• Collaborate with IT to resolve data, system and interface issues with minimal disruption.
• Support regulatory processes including customs and reporting requirements.

Skills

EDI integration

SQL

Stakeholder management

Freight forwarding

Analytical thinking

Team collaboration

Education

Bachelor's degree in Logistics or related

Tools

Postgres

Job description

Responsibilities

• Analyse end-to-end freight forwarding processes (import, export, cross-border) to identify gaps and inefficiencies.
• Drive process improvements and system enhancements to optimise operations and reduce risk.
• Conduct root cause analysis (RCA) on operational, system, and data issues to enable continuous improvement.
• Standardise and simplify workflows to improve efficiency and minimise manual intervention.
• Lead EDI and system integrations with customers and vendors, acting as the key point of contact.
• Manage EDI onboarding lifecycle (requirements, mapping, testing, UAT, go-live, and post-production support).
• Collaborate with IT teams to resolve system, interface, and data issues with minimal business disruption.
• Support trade compliance and regulatory processes, including customs and reporting requirements.
• Ensure data accuracy and reporting integrity, including monthly production cycles and validation checks.
• Engage stakeholders across regions and functions, supporting projects, system implementations, and business initiatives.
• Willingness to travel regionally (20-30%)

Requirements

• Minimum Degree in Logistics, Supply Chain, Information Technology, Computer Science, or a related discipline
• Minimum 5years of relevant working experience in similar industry
• Proven hands‑on experience engaging customers' IT teams and/or appointed EDI/service vendors.
• Freight forwarding and IFF business processes
• Proficiency in SQL (Postgres is a plus)
• Analytical and details oriented
• Collaborate with team to optimize processes
• Team player