Bus Contract Manager: Performance & Transitions

Public Service Division; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Public Service Division in Singapore is seeking a Senior Manager, Bus Service Contract Management to lead the section responsible for managing bus service contracts under BCM, overseeing operator performance and driving transitions across awarded contracts.

You will monitor KPIs and contract terms, oversee service variations, verify monthly payments, and coordinate transition activities to ensure smooth handovers and adequate funding for BCM contracts.

Qualifications

• 8+ years’ relevant experience in contract management or regulatory operations in government/public sector.
• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving and quantitative abilities.
• Identify opportunities for digitalisation and process improvements.
• Strong leadership and team-management capabilities.
• Articulate with strong written and presentation skills.

Responsibilities

• Lead the team in monitoring public bus operators’ performance against KPIs and contract conditions, ensuring full adherence at all times.
• Oversee the timely processing and implementation of service variations to support operational needs.
• Establish and review processes for the effective management of contracted bus services and operations.
• Verify the accuracy of monthly payment requests from public bus operators, working closely with internal stakeholders to ensure claims are validated promptly.
• Plan and lead transition activities whenever a change in bus operator occurs, setting clear milestones and ensuring a smooth and timely handover between outgoing and incoming operators.
• Supervise ground monitoring duties during transition periods to ensure smooth handover of operations.
• Supervise funding papers, regular budget reviews and multi-year cashflow projections to ensure sufficient funding across BCM contracts.

Skills

Contract management

Regulatory operations

Stakeholder management

Analytical skills

Digitalisation

Process improvement

Leadership

Written & verbal communication

Presentation skills

Team management

Job description

Public Service Division in Singapore is seeking a Senior Manager, Bus Service Contract Management to lead the section responsible for managing bus service contracts under BCM, overseeing operator performance and driving transitions across awarded contracts.

You will monitor KPIs and contract terms, oversee service variations, verify monthly payments, and coordinate transition activities to ensure smooth handovers and adequate funding for BCM contracts.