Broker Service Executive

Raffles Medical Group; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Raffles Medical Group is seeking a service-oriented Broker Service professional to support intermediaries across Singapore and Southeast Asia. You will act as the primary contact for brokers in your portfolio, delivering exceptional customer care and ensuring queries are resolved promptly.

This role emphasizes enrolment support, invoice and commission handling, and collaboration with Underwriters, KYC, Credit Control and Sales.

Qualifications

• Fluent in spoken English, Cantonese and Mandarin.

Responsibilities

• Serve as the primary point of contact for intermediaries within your assigned portfolio and deliver a high level of customer care.
• Take ownership of broker enquiries via email and phone, ensuring both service quality and productivity.
• Support enrolment activities and understand relevant business requirements, referring cases to Underwriters, KYC, Credit Control and Sales teams where required.
• Handle enquiries relating to invoices, claims and commissions.
• Investigate broker issues, identify recurring trends or process gaps, and proactively recommend solutions.
• Build and maintain effective working relationships with brokers.
• Manage priorities across broker servicing and enrolment activities based on urgency and importance.
• Support administrative activities relating to renewal business.
• Assist brokers with training and guidance, including online portal navigation and enrolment processes.
• Support the fulfilment of policy documents and requirements for Raffles Health Insurance policies.
• Support policy enrolment where required.

Skills

Intermediary support

Clear communication

Attention to detail

Numeracy

Problem solving

Time management

Customer service

Team collaboration

Job description

We are looking for a service-oriented professional to join our Broker Service team, supporting intermediaries across Singapore and Southeast Asia.

In this role, you will provide account management-style support to brokers and play an important part in delivering a positive broker experience. You will be the primary point of contact for intermediaries within your portfolio, building trusted relationships while managing enquiries and providing timely, appropriate solutions.

What You Will Do

• Serve as the primary point of contact for intermediaries within your assigned portfolio and deliver a high level of customer care.
• Take ownership of broker enquiries via email and phone, ensuring both service quality and productivity.
• Support enrolment activities and understand relevant business requirements, referring cases to Underwriters, KYC, Credit Control and Sales teams where required.
• Handle enquiries relating to invoices, claims and commissions.
• Investigate broker issues, identify recurring trends or process gaps, and proactively recommend solutions.
• Build and maintain effective working relationships with brokers.
• Manage priorities across broker servicing and enrolment activities based on urgency and importance.
• Support administrative activities relating to renewal business.
• Assist brokers with training and guidance, including online portal navigation and enrolment processes.
• Support the fulfilment of policy documents and requirements for Raffles Health Insurance policies.
• Support policy enrolment where required.

What We Are Looking For

• Able to work independently with minimal supervision and adapt well to changing priorities.
• Strong communication skills, with the ability to communicate clearly and in plain language.
• Detail-oriented and committed to accuracy, particularly when reviewing enrolment information and documentation.
• Excellent interpersonal and service skills, with the ability to manage broker expectations professionally and empathetically.
• Fluent in spoken English, Cantonese and Mandarin.
• Strong numeracy skills, with the ability to manage more complex claims, premium and commission-related enquiries accurately.
• Strong problem-solving and decision-making skills.li>
• Effective time management and ability to manage multiple priorities.
• A service-oriented mindset with a genuine passion for supporting brokers.

Experience working with brokers and relevant transferable skills would be advantageous.

Candidates with experience in the global health insurance market or transferable experience from other financial services sectors such as Life Insurance, Retail Banking, Commercial Banking, Investment Banking or Wealth Management are also welcome to apply.

Knowledge of Bupa Global processes and a track record of achieving productivity and quality standards would be an advantage.

No specific academic or professional qualification is required.