Administrator, Broking

bolttech; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

bolttech, a fast-growing insurtech, is seeking a diligent insurance broking administrator in Singapore to support the broking team for new and renewal business, with a primary focus on commercial insurance lines. You will handle policy administration, proposals, and servicing for both internal and external customers.

You will have the chance to grow your knowledge across a broad range of commercial insurance products, while benefiting from a collaborative team and opportunities to take

Qualifications

• At least a GCE O certificate holder with ideally 1 year of insurance broking experience.
• Certificate in General Insurance beneficial but not essential.
• Strong problem-solving, communication and time-management skills.
• Able to work independently and as a team player in a fast-paced and dynamic environment.
• Good command of oral and written English. Fluency in Mandarin preferred.
• High attention to details and accuracy.

Responsibilities

• Provide exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
• Ensure timely back-end support of insurance proposal, cover notes and policies.
• Process renewals, documents, endorsements and billings accurately and efficiently; ensure policy processing complies with policies and regulations.
• Manage Foreign Worker Bond queries and transmission instructions to Insurers.
• Conduct accuracy checks on policy documents received from Insurers.
• Assist credit control with following up on premium collections when required.
• Handle documentation and record-keeping to maintain accurate customer records and files.
• Provide phone and walk-in support in receptionist absence.
• Perform other ad-hoc assignments as required.

Skills

Customer focus

Creativity

Communication

Adaptability

Education

GCE O level or above

Certificate in General Insurance (beneficial)

Job description

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will…

…be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines. Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers. You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.

You will be responsible for…

• Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
• Ensuring timely back-end support of insurance proposal, cover notes and policies.
• Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
• Managing Foreign Worker Bond queries and transmission instructions to Insurers.
• Conducting accuracy checks on policy documents received from Insurers.
• Assisting credit control department in following up on premium collections when required.
• Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
• Provide support by handling phone calls and walk-in customers in the absence of the receptionist.
• Performing other ad-hoc assignments which may be assigned as and when required.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Customer Focus:

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
• Understands the importance of customer feedback and appreciates their points of view.
• Co-operates with team members to resolve problems and achieve goals.
• Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.

Creative:

• Looks for new ways to solve problems and execute in ways that add value.
• Tries new ideas and approaches.

Communication

• Provides others with information they need in a timely manner.
• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

• Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
• Employs different approaches depending on the situation.

You will require the following qualifications and skills

• At least a GCE ‘O’ certificate holder or above with ideally at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.
• A Certificate in General Insurance (BCP, PGI, CGI) would be beneficial but not essential.
• Self-starter with good problem-solving, communication and time-management skills.
• Able to work independently and as a team player in a fast-paced and dynamic environment.
• Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
• High attention to details and accuracy.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.