Broker Services Specialist (APAC) - Multilingual

Raffles Medical Group; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Raffles Medical Group is seeking a service-oriented Broker Service professional to support intermediaries across Singapore and Southeast Asia. You will act as the primary contact for brokers in your portfolio, delivering exceptional customer care and ensuring queries are resolved promptly.

This role emphasizes enrolment support, invoice and commission handling, and collaboration with Underwriters, KYC, Credit Control and Sales.

Qualifications

• Fluent in spoken English, Cantonese and Mandarin.

Responsibilities

• Serve as the primary point of contact for intermediaries within your assigned portfolio and deliver a high level of customer care.
• Take ownership of broker enquiries via email and phone, ensuring both service quality and productivity.
• Support enrolment activities and understand relevant business requirements, referring cases to Underwriters, KYC, Credit Control and Sales teams where required.
• Handle enquiries relating to invoices, claims and commissions.
• Investigate broker issues, identify recurring trends or process gaps, and proactively recommend solutions.
• Build and maintain effective working relationships with brokers.
• Manage priorities across broker servicing and enrolment activities based on urgency and importance.
• Support administrative activities relating to renewal business.
• Assist brokers with training and guidance, including online portal navigation and enrolment processes.
• Support the fulfilment of policy documents and requirements for Raffles Health Insurance policies.
• Support policy enrolment where required.

Skills

Intermediary support

Clear communication

Attention to detail

Numeracy

Problem solving

Time management

Customer service

Team collaboration

Job description

Raffles Medical Group is seeking a service-oriented Broker Service professional to support intermediaries across Singapore and Southeast Asia. You will act as the primary contact for brokers in your portfolio, delivering exceptional customer care and ensuring queries are resolved promptly.

This role emphasizes enrolment support, invoice and commission handling, and collaboration with Underwriters, KYC, Credit Control and Sales.