Breakfast Supervisor

Phoenix Opco; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Phoenix Opco breakfast supervisor position in Singapore leading morning operations with a focus on guest satisfaction and team leadership. You will supervise Captains, Commis, and casual staff, ensure service standards, and coordinate with kitchen to deliver high-quality breakfast experiences.

Responsibilities include shift management, guest interaction, cash handling, and maintaining a safe, clean dining area, while upholding hotel policies and efficient operations.

Qualifications

• Two to four years of supervisory experience in hotel breakfast or high-volume restaurant operations.
• Knowledge of Singapore laws and religious dietary requirements.
• Understand service and kitchen production flow per Singapore standards.

Responsibilities

• Supervise and coordinate daily breakfast operations to ensure guest satisfaction.
• Lead and motivate the breakfast service team including Captains, Commis, and casual staff.
• Maintain grooming, appearance, and service standards.
• Welcome guests and ensure a warm, memorable dining experience.
• Monitor guest flow, table allocation, and restaurant setup for efficiency.
• Coordinate with the kitchen to ensure food quality and availability.
• Handle guest inquiries and feedback professionally and promptly.
• Verify breakfast entitlements and manage POS transactions accurately.
• Ensure cashiering procedures, stock control, and hotel policies are followed.
• Prepare operational reports and provide shift handovers.
• Maintain a safe, clean, and organized restaurant environment.

Skills

Leadership

People management

Guest service

Communication

Interpersonal skills

Coaching

Team development

Numerical skills

POS familiarity

Tools

POS systems

Microsoft Office

Job description

The Scope

The Breakfast Supervisor will lead our breakfast operations and deliver exceptional dining experiences for our guests. Reporting to the Restaurant Manager, you will oversee the daily breakfast service, supervise the team, and ensure smooth and efficient operations while maintaining the highest service standards.

Key Responsibilities

• Supervise and coordinate daily breakfast operations to ensure excellent guest satisfaction.
• Lead, motivate, and support the breakfast service team, including Captains, Commis, and casual staff.
• Ensure team members maintain professional grooming, appearance, and service standards.
• Welcome and engage with guests, ensuring a warm and memorable dining experience.
• Monitor guest flow, table allocation, and restaurant set-up for efficient operations.
• Work closely with the kitchen team to ensure food quality, presentation, and availability meet hotel standards.
• Handle guest enquiries, feedback, and special requests in a professional and timely manner.
• Verify breakfast entitlements, process guest payments, and ensure accurate POS transactions.
• Ensure compliance with cashiering procedures, stock control measures, and hotel policies.
• Complete operational reports and provide effective shift handovers.
• Maintain a safe, clean, and organized restaurant environment.

Experience:

• Two to four years of working experience, including experience in a supervisory role.
• Previous experience in hotel breakfast or high-volume restaurant operations is preferred.
• Knowledge of religious dietary requirements and applicable Singapore laws required.
• Knowledge of service and kitchen production flow in accordance with applicable Singapore standards required.

Key Competencies:

• Strong leadership, people management, coaching, and team development skills with the ability to build a positive and collaborative work environment.
• Guest-focused with excellent communication and interpersonal skills, committed to delivering exceptional service and exceeding guest expectations.
• Good knowledge of Food & Beverage and restaurant operations, including breakfast service, service standards, cost control, labour management, merchandising, and basic accounting.
• Proficient in Microsoft Office and POS systems, with strong numerical skills and the ability to analyse operational performance metrics.
• Adaptable, self-motivated, and detail-oriented, with the ability to perform effectively under pressure in a fast-paced environment.
• Willing to work flexible shifts, including early mornings, weekends, and public holidays, with prior hotel or restaurant supervisory experience preferred.