Breakfast Service Lead

PHOENIX OPCO PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,600; Full time

Job summary

PHOENIX OPCO PTE. LTD. in Singapore seeks a Breakfast Supervisor to lead our breakfast operations, supervise the service team, and deliver a high‑standard dining experience for guests.

Reporting to the Restaurant Manager, you will oversee shifts, coordinate with kitchen, monitor guest flow, handle inquiries and feedback, ensure cashiering accuracy, and maintain a safe, clean environment in line with Singapore laws.

Qualifications

• Two to four years of supervisory experience.
• Previous experience in hotel breakfast or high-volume restaurant operations is preferred.
• Knowledge of religious dietary requirements and applicable Singapore laws required.
• Knowledge of service and kitchen production flow in accordance with applicable Singapore standards required.

Responsibilities

• Supervise and coordinate daily breakfast operations to ensure excellent guest satisfaction.
• Lead, motivate, and support the breakfast service team, including Captains, Commis, and casual staff.
• Ensure team members maintain professional grooming, appearance, and service standards.
• Welcome and engage with guests, ensuring a warm and memorable dining experience.
• Monitor guest flow, table allocation, and restaurant set-up for efficient operations.
• Work closely with the kitchen team to ensure food quality, presentation, and availability meet hotel standards.
• Handle guest enquiries, feedback, and special requests in a professional and timely manner.
• Verify breakfast entitlements, process guest payments, and ensure accurate POS transactions.
• Ensure compliance with cashiering procedures, stock control measures, and hotel policies.
• Complete operational reports and provide effective shift handovers.
• Maintain a safe, clean, and organized restaurant environment.

Skills

Leadership

People management

Coaching

Team development

Guest-focused

Communication

POS systems

Microsoft Office

Numerical skills

Operational analytics

Adaptability

Detail-oriented

Pressure handling

Shift flexibility

Tools

Microsoft Office

POS systems

Job description

PHOENIX OPCO PTE. LTD. in Singapore seeks a Breakfast Supervisor to lead our breakfast operations, supervise the service team, and deliver a high‑standard dining experience for guests.

Reporting to the Restaurant Manager, you will oversee shifts, coordinate with kitchen, monitor guest flow, handle inquiries and feedback, ensure cashiering accuracy, and maintain a safe, clean environment in line with Singapore laws.