Branch Operations & Customer Experience Lead

Avenue K; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Avenue K Singapore is seeking a proactive administrator to provide quality management and administrative support for the branch. You will oversee day-to-day operations, coach colleagues, implement new policies, and assist in development strategy plans.

You will work with managers to complete daily tasks, monitor customer satisfaction, handle complaints, and contribute to strategic planning. The role requires strong communication, a customer‑oriented mindset, and a willingness to ensure a clean,

Qualifications

• Bachelor’s degree required.
• Strong verbal and written communication skills required.
• Customer-oriented or passionate about serving customers.
• Knowledge or experience in management or related field is a plus.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Skills

Communication skills

Education

Bachelor’s Degree in any field

Job description

Avenue K Singapore is seeking a proactive administrator to provide quality management and administrative support for the branch. You will oversee day-to-day operations, coach colleagues, implement new policies, and assist in development strategy plans.

You will work with managers to complete daily tasks, monitor customer satisfaction, handle complaints, and contribute to strategic planning. The role requires strong communication, a customer‑oriented mindset, and a willingness to ensure a clean,