Branch Operations & People Leader

K Meat Club; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

K Meat Club in Singapore is seeking a capable manager to support quality administration and oversee daily branch operations. The role includes coaching staff, assisting in strategy development, and ensuring customer satisfaction through effective complaint management and retention initiatives.

The successful candidate will understand departmental processes, participate in strategic planning, and help manage performance through reports and data.

Qualifications

• Bachelor’s Degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented mindset and passion for serving customers.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer follow up for feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal and written communication

Customer-focused

People management experience

Education

Bachelor's Degree in any field

Job description

K Meat Club in Singapore is seeking a capable manager to support quality administration and oversee daily branch operations. The role includes coaching staff, assisting in strategy development, and ensuring customer satisfaction through effective complaint management and retention initiatives.

The successful candidate will understand departmental processes, participate in strategic planning, and help manage performance through reports and data.