Branch Manager

FairPrice Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FairPrice Group is seeking a Store Operations Manager in Singapore to oversee front and back-end store operations, drive profitability, and support the Group Manager with project management. You will lead a team, manage stock, promote spaces, and ensure quality and safety standards across the store.

The role requires a degree and at least 3 years in service/retail, with strong leadership, planning, and communication skills to deliver excellent customer service and results.

Qualifications

• Degree in any discipline with at least 3 years of relevant service/retail experience.
• Strong strategic thinking and project management skills.
• Excellent interpersonal and communication skills.
• Customer-oriented, meticulous and results driven.

Responsibilities

• Manage budgets, maximise profitability and set/meet sales targets.
• Analyse and interpret trends to facilitate planning.
• Lead and motivate the team to achieve organizational goals.
• Handle customer complaints, compliments and feedback.
• Manage stock inventory and stock control.
• Plan and manage promotional spaces and activities.
• Recruit, train, supervise and appraise staff.
• Plan and perform biannual stocktakes for the store.
• Ensure standards for quality, customer service, health and safety, and compliance with NEA/SFA/SCDF.
• Continuously review and enhance store operations and processes.
• Involve in projects such as planning for new store openings and renovations.

Skills

Budget management

Profitability focus

Sales target delivery

Team leadership

Customer service

Stock management

Promotions planning

Recruitment & training

Stocktake management

Quality & compliance

Project management

Analytical thinking

Education

Degree in any discipline

Job description

The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations and helping the Group Manager with project management. He/ she is expected to:

• Manage budgets, maximise profitability and set/ meet sales targets


• Analyse and interpret trends to facilitate planning


• Lead and motivate team to achieve organization goals


• Manage customers complaints, compliments and feedback


• Manage stock inventory and stock control


• Plan and manage promotional spaces and activities


• Recruit, train, supervise and appraise staff


• Plan and perform biannual stocktake for the store


• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)


• Continuously review and enhance existing store operations and processes to improve business


• Involve in projects such as planning for new store opening and renovation works for existing stores

Job Requirements:

• Degree in any discipline with min 3 years of relevant work experience in service/ retail industry


• Great passion for the service / retail industry


• Possess strong strategic thinking skills


• Good in project management


• Good at presenting reports and coming up with fresh ideas


• Highly customer-oriented, motivated, meticulous and results oriented


• Resourceful and problem solver with effective leadership skills and ability to motivate others


• Excellent interpersonal and communication skills


• Ability to plan, prioritise workload and delegate accordingly


• Ability to multi-task and work under pressure


• Team player with ability to collaborate and work effectively with a variety of stakeholders etc.