Branch Manager (Supermarket)

NTUC Fairprice Co-operative Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NTUC Fairprice Co-operative Limited is a retailer seeking a Store Operations Manager to oversee front and back-end store activities, ensuring smooth operations and assisting the Group Manager with project management. You will lead a team, manage budgets, drive sales targets, analyse trends, handle customer feedback, and ensure health and safety compliance while continuously improving store processes.

The role requires strategic thinking, strong communication, and the ability to multi-task in a

Qualifications

• Degree in any discipline and minimum 3 years in service/retail industry.
• Strong strategic thinking and leadership abilities.
• Ability to present reports and generate ideas.

Responsibilities

• Manage budgets, maximise profitability and set/meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with government legislation
• Continuously review and enhance existing store operations and processes to improve business

Skills

People management

Budgeting

Analytical thinking

Project management

Communication

Education

Bachelor's degree

Job description

About the role:

The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations and helping the Group Manager with project management.

Key responsibilities:

• Manage budgets, maximise profitability and set/meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)
• Continuously review and enhance existing store operations and processes to improve business

Requirements:

• Degree in any discipline with min 3 years of relevant work experience in service/retail industry
• Great passion for the service/retail industry
• Possess strong strategic thinking skills
• Good in project management
• Good at presenting reports and coming up with fresh ideas
• Highly customer-oriented, motivated, meticulous and results oriented
• Resourceful and problem solver with effective leadership skills and ability to motivate others
• Excellent interpersonal and communication skills
• Ability to plan, prioritise workload and delegate accordingly
• Ability to multi-task and work under pressure