Boutique & E‑Shop Customer Experience Lead

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Cycle & Carriage Industries Pte Ltd is seeking an Officer - Customer Service to join the Mercedes-Benz customer service team in Singapore. You will manage boutique and eShop sales, provide exceptional service, and collaborate with sales to enhance the customer experience.

The role requires strong communication and retail experience, with responsibilities spanning promotions, inventory, reservations, and cashiering to ensure smooth operations.

Qualifications

• Minimum GCE 'O' Levels and above, with preferably at least 2 years of retail service experience.
• Demonstrate good communication skills with excellent customer service attitude.

Responsibilities

• Provide first-class customer service and knowledgeable insights to customers regarding merchandise.
• Manage and drive promotions and sales for Boutique and eShop.
• Assist customers in enquiries for boutique and eShop sales.
• Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance.
• Organise and keep track on the boutique and eShop inventory level and re-stock when needed.
• Manage reservation orders and proactively updating status to customers.
• Ensure stock accuracy with monthly stock takes.
• Support assist and to work with the customer service and sales teams to improve customer experience level.

Skills

Customer service

Communication skills

Retail experience

Education

GCE O Levels

Job description

Cycle & Carriage Industries Pte Ltd is seeking an Officer - Customer Service to join the Mercedes-Benz customer service team in Singapore. You will manage boutique and eShop sales, provide exceptional service, and collaborate with sales to enhance the customer experience.

The role requires strong communication and retail experience, with responsibilities spanning promotions, inventory, reservations, and cashiering to ensure smooth operations.