Boutique Brand Ambassador & Personal Stylist

TUMI; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

TUMI is seeking a guest-focused Retail Associate for our Singapore boutique. You will welcome customers, provide personalized styling advice, and help drive store performance by meeting sales targets and KPIs.

You will present merchandise attractively, maintain an organized selling floor, and assist with after-sales service and repairs. Previous retail or hospitality experience is a major plus, and you should be comfortable with POS systems and delivering outstanding customer service.

Qualifications

• Previous retail, sales and/or hospitality experience is a major plus.
• Computer literacy; familiarity with POS systems.
• Extremely personable, positive and approachable.
• Excellent customer service skills.

Responsibilities

• Welcoming and engaging with customers visiting the boutique.
• Provide personalized consultation and styling advice for customers.
• Assist in delivering boutique KPIs and achieving sales targets.
• Present merchandise desirably in accordance to guidelines and maintain a tidy store.
• Coordinate and assist customers with service-after-sales (repair).
• Perform assigned duties per supervisor/manager request.

Skills

Customer service

POS familiarity

Strong communication

Personable

Sales orientation

Tools

POS systems

Job description

TUMI is seeking a guest-focused Retail Associate for our Singapore boutique. You will welcome customers, provide personalized styling advice, and help drive store performance by meeting sales targets and KPIs.

You will present merchandise attractively, maintain an organized selling floor, and assist with after-sales service and repairs. Previous retail or hospitality experience is a major plus, and you should be comfortable with POS systems and delivering outstanding customer service.