BMC Helix Technical Consultant (ESM)

Helius Technologies; Singapore; Remote; SGD 90,000 - 120,000; Full time

Job summary

Helius Technologies seeks a hands-on BMC Helix Technical Consultant to design, configure, build, and optimize ESM solutions across its workflow ecosystem. You will extend BMC Helix Digital Workplace and HBW and collaborate with cross-functional teams to deliver scalable, AI-powered automation.

You will ensure ITSM processes are efficient, secure, and well-documented while supporting integrations and system upgrades. Singapore/Remote role with emphasis on high-impact delivery.

Qualifications

• BMC Helix expertise: 3+ years configuring Helix Digital Workplace, HBW, or Remedy.
• Experience with API integrations (REST/SOAP), JSON, and data transformation.
• Strong ITSM/ESM process knowledge and RCA skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design, configure, and implement service management solutions on BMC Helix Digital Workplace and HBW.
• Develop and maintain API integrations across enterprise applications.
• Drive platform upgrades, migrations, capacity planning, and L3 troubleshooting.
• Implement AI-driven automation and predictive analytics into workflows.
• Maintain solution design documents, configuration guides, and security/compliance records.

Skills

BMC Helix Digital Workplace

BMC Helix Business Workflows

BMC Remedy

API Integrations

ITSM/ESM Processes

AI/Automation

Agile/ITSM Methodologies

REST/SOAP

JSON

BCA/ RCA Skills

Education

Bachelor's degree in Computer Science or IT

Tools

REST/SOAP

JSON

Job description

BMC Helix Technical Consultant (ESM)

Role Level: Mid Level (3+ Years)

Domain: Enterprise Service Management (ESM) & Workflow Automation

Location: Singapore / Remote

Role Overview

We are seeking a hands-on BMC Helix Technical Consultant to design, configure, build, and optimize solutions across our Enterprise Service Management (ESM) ecosystem. In this role, you will focus on extending platform capabilities within BMC Helix Digital Workplace (DWP) and Helix Business Workflows (HBW).

You will work closely with cross-functional teams, internal stakeholders, and external vendors to translate complex business requirements into scalable workflows, system integrations, and AI-driven automation capabilities.

Key Responsibilities

• BMC Helix Development & Configuration: Design, configure, and implement tailored service management solutions on BMC Helix Digital Workplace and Helix Business Workflows (forms, catalogs, processes, and automation rules).
• API Integration & ing: Build, maintain, and secure API integrations across enterprise applications, performing necessary data transformation and ing.
• Platform Enhancement & Support: Drive system upgrades, release migrations, capacity planning, and L3 troubleshooting/RCA for complex platform incidents to meet SLAs.
• AI & Automation Integration: Implement AI-driven automation, conversational AI/chatbots, and predictive analytics into BMC service workflows.
• Governance & Documentation: Maintain solution design documents (SDDs), configuration guides, and test s while adhering to enterprise security baselines and audit requirements.

Requirements & Key Qualifications

Must-Have Experience & Skills

• BMC Platform Expertise: Minimum 3+ years in technical roles with direct experience configuring and managing BMC Helix Digital Workplace, BMC Helix Business Workflows, or BMC Remedy.
• Integrations & ing: Proven experience with API integrations (REST/SOAP), JSON, ing, and system interface management.
• Process & Analytics: Strong understanding of IT Service Management (ITSM/ESM) processes, workflow engineering, and root-cause analysis (RCA).
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred / Good-to-Have Skills

• AI & Smart Automation: Hands-on experience integrating AI tools, chatbots, or predictive analytics into enterprise service management workflows.
• Project Management: Solid understanding of Agile/ITSM methodologies, vendor management, UAT support, and enterprise change control.