Automation Analyst IS-97217

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

INFOGAIN SOLUTIONS PTE. LIMITED in Singapore seeks an Automation Analyst with 6–9 years of relevant experience to drive automation, monitoring, and operational excellence. You will develop and maintain automation scripts, dashboards, and utilities.

You will translate requirements into scalable automation, integrate with monitoring platforms, and provide technical oversight for incidents, changes, and capacity planning.

Qualifications

• 3–5 years of relevant experience in automation, monitoring, observability, IT operations, or related technical role.
• Hands-on scripting experience in Python, PowerShell, or Shell.
• Experience with dashboards, alert rules, and log analysis.

Responsibilities

• Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and utilities.
• Translate requirements into automation to reduce manual intervention and improve consistency.
• Integrate scripts and workflows with monitoring, ITSM, and related platforms.
• Configure and maintain enterprise monitoring platforms across infrastructure and apps.
• Create dashboards, alerts, thresholds, service views, and basic anomaly detection.
• Analyze alert patterns and tune for noise reduction without compromising coverage.
• Support onboarding of systems into monitoring platforms and validate data quality.
• Troubleshoot alerts, incidents, and changes with clear evidence.
• Review configurations to ensure required controls are in place.

Skills

Analytical thinking

Troubleshooting

Independent work

Stakeholder coordination

Documentation

Multi-priority management

Learning ability

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

Prometheus

Grafana

ELK

Dynatrace

Splunk

BMC Helix

ITSM Helix Remedy

Job description

Role: Automation Analyst

Job Level: 6 to 9 yearsof relevant experience (L3)

Location: Singapore

Key Responsibilities:

Automation & Engineering

• Develop, enhance, test, and maintain automationscripts, workflows, dashboards, and operational utilities.
• Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency.
• Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required.

Monitoring & Observability

• Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity.
• Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations.
• Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage.
• Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

• Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.
• Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.
• Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.
• Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Key Requirements:

Competencies

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently on defined deliverables and collaborate effectively across teams.
• Clear communication, stakeholder coordination, and technical documentation skills.
• Organised, detail-oriented, proactive, and able to manage multiple priorities.
• Ability to learn existing enterprise tools and processes quickly and deliver.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.
• Demonstrable hands‑on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Technical Skills:

• Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualization.
• Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.
• Hands‑on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.
• Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.
• Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.