BMC Helix / Remedy Consultant

Helius Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Helius Technologies is seeking a hands-on Technical Consultant with expertise in Enterprise Service Management and ITSM, preferably with BMC Helix Digital Workplace, Helix Business Workflow, or BMC Remedy. You will configure, enhance, integrate, and support the service management platform, collaborating with internal stakeholders and vendors to turn business requirements into effective technical solutions.

You will gather requirements, design workflows, forms, and automation, perform

Qualifications

• Degree in Information Technology, Computer Science, Information Systems or related discipline.
• At least 3 years of IT experience in a technical role.
• Hands-on experience with BMC Helix and/or BMC Remedy.
• Experience configuring workflows, forms, service catalogue items, business rules and automation.
• Exposure to REST APIs, system integrations, and data transformation.

Responsibilities

• Gather and analyse business requirements and translate them into functional and technical solutions.
• Configure and enhance BMC Helix Digital Workplace, Helix Business Workflow, or BMC Remedy.
• Develop and maintain workflows, forms, business rules, service catalogue items and automation.
• Perform integrations and data transformation as required.
• Troubleshoot platform issues, perform root-cause analysis and implement fixes.
• Support system enhancements, continuous improvement initiatives and user requirements.
• Manage environment configurations, release deployments, migrations and system upgrades.
• Support UAT, defect resolution and production deployment.
• Maintain integrations between the ITSM platform and other enterprise systems.
• Work with vendors and technical teams on solution design, performance tuning and technical assessments.
• Prepare technical documentation, configuration guides, solution designs and test specs.
• Provide post-production support and ensure service levels are maintained.

Skills

IT experience

BMC Helix/Remedy

REST APIs

Analytical thinking

Stakeholder communication

Team collaboration

Problem solving

Education

Bachelor's degree in IT/CS/IS

Tools

BMC Helix

BMC Remedy

APIs

Job description

Technical Consultant – Enterprise Service Management (BMC Helix / Remedy)

Job De ion

We are looking for a hands-on Technical Consultant with experience in Enterprise Service Management / IT Service Management, preferably with BMC Helix Digital Workplace, Helix Business Workflow, or BMC Remedy.

You will be responsible for configuring, enhancing, integrating and supporting the service management platform, working closely with internal stakeholders, technical teams and vendors to translate business requirements into practical technical solutions.

Responsibilities

• Gather and analyse business requirements and translate them into functional and technical solutions.
• Configure and enhance BMC Helix Digital Workplace, Helix Business Workflow, or BMC Remedy.
• Develop and maintain workflows, forms, business rules, service catalogue items and automation.
• Perform ing, API integrations and data transformation where required.
• Troubleshoot platform issues, perform root-cause analysis and implement fixes.
• Support system enhancements, continuous improvement initiatives and user requirements.
• Manage environment configurations, release deployments, migrations and system upgrades.
• Support UAT, defect resolution and production deployment.
• Maintain integrations between the ITSM platform and other enterprise systems.
• Work with vendors and technical teams on solution design, performance tuning and technical assessments.
• Prepare technical documentation, configuration guides, solution designs and test s.
• Provide post-production support and ensure service levels are maintained.
• Support audit, security and access-control related queries.
• Assist with platform performance monitoring, capacity planning and optimisation.

Requirements

• Degree in Information Technology, Computer Science, Information Systems or related discipline.
• At least 3 years of IT experience in a technical role.
• Hands-on experience with BMC Helix and/or BMC Remedy is strongly preferred.
• Experience configuring workflows, forms, service catalogue items, business rules and automation.
• Exposure to REST APIs, system integrations, ing or data transformation.
• Experience supporting UAT, production deployment, troubleshooting, upgrades or migrations.
• Good understanding of ITSM / Enterprise Service Management processes.
• Strong analytical and problem-solving skills.
• Good stakeholder and vendor communication skills.
• Able to work independently and in a team environment.
• Familiarity with AI-enabled ITSM capabilities such as chatbots, automation or predictive analytics would be an advantage.