BMC Helix ESM Tech Consultant (Remote)
Helius Technologies
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Job summary
Helius Technologies seeks a hands-on BMC Helix Technical Consultant to design, configure, build, and optimize ESM solutions across its workflow ecosystem. You will extend BMC Helix Digital Workplace and HBW and collaborate with cross-functional teams to deliver scalable, AI-powered automation.
You will ensure ITSM processes are efficient, secure, and well-documented while supporting integrations and system upgrades. Singapore/Remote role with emphasis on high-impact delivery.
Qualifications
- BMC Helix expertise: 3+ years configuring Helix Digital Workplace, HBW, or Remedy.
- Experience with API integrations (REST/SOAP), JSON, and data transformation.
- Strong ITSM/ESM process knowledge and RCA skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Responsibilities
- Design, configure, and implement service management solutions on BMC Helix Digital Workplace and HBW.
- Develop and maintain API integrations across enterprise applications.
- Drive platform upgrades, migrations, capacity planning, and L3 troubleshooting.
- Implement AI-driven automation and predictive analytics into workflows.
- Maintain solution design documents, configuration guides, and security/compliance records.
Skills
Education
Tools
Job description
Helius Technologies seeks a hands-on BMC Helix Technical Consultant to design, configure, build, and optimize ESM solutions across its workflow ecosystem. You will extend BMC Helix Digital Workplace and HBW and collaborate with cross-functional teams to deliver scalable, AI-powered automation.
You will ensure ITSM processes are efficient, secure, and well-documented while supporting integrations and system upgrades. Singapore/Remote role with emphasis on high-impact delivery.
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