BMC Helix Discovery Consultant

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a skilled BMC Helix Discovery Consultant to provide post-implementation operational and continuous-improvement services for BMC Helix Discovery environments. The role involves incident and change management, data quality oversight, and secure discovery operations across hybrid and multi-cloud estates.

The consultant will work closely with BMC, partner, infrastructure, network, security, cloud, CMDB, and application teams, ensuring effective

Qualifications

• Experience with BMC Helix Discovery platform and operations.
• Strong customer-facing ownership and cross-functional collaboration.
• Familiarity with ITSM/CMDB integrations and service modeling.

Responsibilities

• Provide L2/L3 operational support for BMC Helix Discovery per SLAs and security controls.
• Administer BMC Helix Discovery SaaS and/or on-prem environments, including clusters, users, roles, and configurations.
• Monitor discovery health, scan coverage, capacity, and data quality across estates.
• Plan and execute installation, upgrades, and decommissioning of Outposts across networks and clouds.
• Manage Outpost connectivity, proxies, credentials, and routing; ensure logging and security controls.
• Design optimized discovery runs, window scheduling, and credential selection to minimize impact.
• Troubleshoot access and connectivity across Windows, Linux, networks, and cloud services.
• Maintain credential governance and secret rotation with PAM teams.

Skills

Client-facing

Incident management

Cross-functional teamwork

Tools

BMC Helix Discovery

SaaS/On-prem admin

Job description

We are seeking a skilled BMC Helix Discovery Consultant who provides post-implementation operational, administrative, and continuous-improvement services for BMC Helix Discovery environments. The consultant manages incidents, problems, changes, releases, upgrades, integrations, data quality, service modeling, and secure discovery operations across hybrid and multi-cloud estates.

The role requires strong customer-facing ownership and the ability to work across BMC, partner, infrastructure, network, security, cloud, CMDB, and application teams.

Key Responsibilities:

• Provide L2/L3 operational support for BMC Helix Discovery in line with agreed SLAs, availability targets, security controls, and support procedures.
• Administer BMC Helix Discovery SaaS and/or on-premises environments, including clusters, users, roles, schedules, scopes, credentials, proxies, integrations, and platform configuration.
• Monitor discovery health, scan coverage, queue performance, datastore/platform capacity, pattern execution, reconciliation, synchronization, and overall data quality.
• Plan, install, register, configure, upgrade, troubleshoot, and decommission BMC Discovery Outposts across segmented networks, data centers, and public-cloud environments.
• Manage Outpost connectivity, HTTPS communication, service registration, auto-update status, IP ranges, excluded ranges, overlapping-address scopes, credential vaults, certificates, proxy settings, ports, logs, and Outpost-to-instance routing.
• Design and optimize scheduled and snapshot discovery runs, scan windows, pool allocation, range partitioning, credential selection, and performance to minimize business and network impact.
• Troubleshoot discovery access and connectivity across Windows, Linux/UNIX, network devices, virtualization platforms, storage, databases, middleware, containers, and cloud services using supported access methods and logs.
• Maintain and improve credential governance, including least-privilege access, secret rotation, credential testing, vault hygiene, and coordination with enterprise password-vault or PAM teams.
• Develop, test, version, deploy, and troubleshoot Technology Knowledge Update (TKU) content, Technology Knowledge Patterns (TPL), custom patterns, taxonomy extensions, and discovery extensions.
• Perform application and service modeling using collaborative application mapping, rules, manual models, and service blueprints; maintain accurate relationships and service context for downstream AIOps and impact analysis.
• Manage BMC Helix CMDB synchronization, mappings, filters, dataset/reconciliation dependencies, synchronization status, failures, and CI/relationship data quality.
• Integrate Discovery with BMC Helix ITSM/CMDB, BMC Helix AIOps, BMC Helix Operations Management, BMC Helix Dashboards, REST APIs, export APIs, and approved third-party platforms.
• Plan and execute patches, platform upgrades, TKU updates, feature adoption, regression validation, rollback readiness, and post-change verification.
• Create operational dashboards, queries, reports, coverage metrics, exception reports, and service-review insights covering discovered estate, data quality, scan success, aging, and synchronization health.
• Drive problem management and continuous service improvement by identifying recurring coverage gaps, access failures, performance bottlenecks, obsolete patterns, duplicate data, and automation opportunities.
• Prepare and maintain runbooks, SOPs, architecture/configuration records, knowledge articles, support handover documents, risk logs, and audit evidence.
• Lead technical discussions with customers and internal stakeholders, provide clear RCA and recovery plans, transfer knowledge, and support service reviews and improvement roadmaps.
• Participate in shift, weekend, and on-call support when required.

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI