BMC Helix Discovery AMS Consultant

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; Hybride; SGD 150 000 - 260 000; Plein temps

Résumé du poste

INNOVATIQ TECHNOLOGIES PTE. LTD. seeks an experienced AMS Consultant for BMC Helix Discovery to deliver post-implementation support, optimization, and continuous improvement across hybrid and multi-cloud estates.

You will handle incidents, changes, upgrades, and integrations with cross-functional teams. The role requires strong customer-facing ownership, ITIL-aligned processes, and hands-on administration of on-premise and SaaS deployments.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.
• 7–10 years of relevant experience with BMC Helix Discovery/ADDM.
• Hands-on administration in enterprise-scale Discovery operations.

Responsabilités

• Provide L2/L3 operational support for BMC Helix Discovery per SLAs.
• Administer SaaS and/or on-prem environments, including clusters, roles, and configurations.
• Monitor discovery health, data quality, and queue performance.
• Plan, install, configure, upgrade, and decommission Outposts across networks and clouds.
• Lead technical discussions with customers and stakeholders; provide RCA and recovery plans.
• Participate in shift, weekend, and on-call support.

Connaissances

BMC Helix Discovery

L2/L3 Support

Incident & problem management

Multi-cloud operations

Scripting (Python/PowerShell)

Customer communication

Documentation

Formation

Bachelor's degree in Engineering/CS/IT

Outils

BMC Helix CMDB

Jira/ServiceNow

REST APIs

Description du poste

Role Overview

The BMC Helix Discovery AMS Consultant provides post-implementation operational, administrative, and continuous-improvement services for BMC Helix Discovery environments. The consultant manages incidents, problems, changes, releases, upgrades, integrations, data quality, service modeling, and secure discovery operations across hybrid and multi-cloud estates. The role requires strong customer-facing ownership and the ability to work across BMC, partner, infrastructure, network, security, cloud, CMDB, and application teams.

Key Responsibilities

• Provide L2/L3 operational support for BMC Helix Discovery in line with agreed SLAs, availability targets, security controls, and support procedures.
• Administer BMC Helix Discovery SaaS and/or on-premises environments, including clusters, users, roles, schedules, scopes, credentials, proxies, integrations, and platform configuration.
• Monitor discovery health, scan coverage, queue performance, datastore/platform capacity, pattern execution, reconciliation, synchronization, and overall data quality.
• Plan, install, register, configure, upgrade, troubleshoot, and decommission BMC Discovery Outposts across segmented networks, data centers, and public-cloud environments.
• Manage Outpost connectivity, HTTPS communication, service registration, auto-update status, IP ranges, excluded ranges, overlapping-address scopes, credential vaults, certificates, proxy settings, ports, logs, and Outpost-to-instance routing.
• Design and optimize scheduled and snapshot discovery runs, scan windows, pool allocation, range partitioning, credential selection, and performance to minimize business and network impact.
• Troubleshoot discovery access and connectivity across Windows, Linux/UNIX, network devices, virtualization platforms, storage, databases, middleware, containers, and cloud services using supported access methods and logs.
• Maintain and improve credential governance, including least-privilege access, secret rotation, credential testing, vault hygiene, and coordination with enterprise password-vault or PAM teams.
• Develop, test, version, deploy, and troubleshoot Technology Knowledge Update (TKU) content, Technology Knowledge Patterns (TPL), custom patterns, taxonomy extensions, and discovery extensions.
• Perform application and service modeling using collaborative application mapping, rules, manual models, and service blueprints; maintain accurate relationships and service context for downstream AIOps and impact analysis.
• Manage BMC Helix CMDB synchronization, mappings, filters, dataset/reconciliation dependencies, synchronization status, failures, and CI/relationship data quality.
• Integrate Discovery with BMC Helix ITSM/CMDB, BMC Helix AIOps, BMC Helix Operations Management, BMC Helix Dashboards, REST APIs, export APIs, and approved third-party platforms.
• Plan and execute patches, platform upgrades, TKU updates, feature adoption, regression validation, rollback readiness, and post-change verification.
• Create operational dashboards, queries, reports, coverage metrics, exception reports, and service-review insights covering discovered estate, data quality, scan success, aging, and synchronization health.
• Drive problem management and continuous service improvement by identifying recurring coverage gaps, access failures, performance bottlenecks, obsolete patterns, duplicate data, and automation opportunities.
• Prepare and maintain runbooks, SOPs, architecture/configuration records, knowledge articles, support handover documents, risk logs, and audit evidence.
• Lead technical discussions with customers and internal stakeholders, provide clear RCA and recovery plans, transfer knowledge, and support service reviews and improvement roadmaps.
• Participate in shift, weekend, and on-call support when required.

Required Technical Skills and Experience

• 7-10 years of relevant experience, including strong hands-on administration and support experience with BMC Helix Discovery / BMC Discovery (ADDM).
• Hands-on experience with enterprise-scale Discovery operations in complex, distributed, clustered, SaaS, hybrid, or multi-cloud environments.
• Strong Outpost administration skills covering installation, registration, configuration, upgrades, auto-update, connectivity, routing, credentials, logs, scopes, IP ranges, and troubleshooting.
• Advanced knowledge of discovery architecture, DDD, reasoning, taxonomy, node kinds, relationships, aging, modelser maintenance, consolidation, and data-quality concepts.
• Strong TPL and pattern-development skills, including pattern debugging, custom signatures, version control, testing, and safe deployment practices.
• Experience with TKU planning, deployment, validation, compatibility assessment, and remediation of pattern-related issues.
• Strong application/service modeling experience, including service blueprints, dynamic models, collaborative application mapping, and service-context validation.
• Experience in BMC Helix CMDB synchronization, class/attribute mappings, filters, reconciliation dependencies, and CI/relationship troubleshooting.
• Working knowledge of Windows and Linux/UNIX administration, networking, DNS, routing, firewalls, proxies, TLS/certificates, SNMP, SSH, WMI/WinRM, JDBC, REST APIs, and databases.
• Working knowledge of virtualization, containers, Kubernetes, storage, middleware, and cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Scripting or automation experience using TPL plus one or more of Python, PowerShell, shell scripting, SQL, or REST-based automation.
• Experience working in Application Managed Services and/or consulting environments, including ITIL-aligned incident, problem, change, release, and knowledge management.
• Strong analytical, troubleshooting, documentation, customer communication, and independent decision-making skills.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or an equivalent discipline.

Preferred Technical Competencies

• BMC Helix Discovery certification or current product training.
• Experience with BMC Helix AIOps and using Discovery service models as operational context.
• Experience with enterprise PAM/secret platforms, certificate lifecycle management, and security hardening.
• Experience with Discovery REST APIs, query language, data exports, dashboards, and operational automation.
• Understanding of CI/CD or source-control practices for custom patterns, scripts, configuration, and runbook automation.
• Exposure to IT asset management, software asset management, cloud asset governance, vulnerability management, or audit/compliance use cases.
• Experience supporting regulated, high-scale, or geographically distributed customer environments.