Senior System Analyst (BMC HELIX ADMIN)

PERSOL SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 70 000 - 110 000; Plein temps

Résumé du poste

PERSOL Singapore is seeking a results-oriented IT professional with 5-9 years of experience in automation, monitoring, and operational support. The role focuses on developing automation scripts, configuring enterprise observability platforms, and building dashboards and alerts to enhance system reliability.

Responsibilities include automating workflows, tuning alerts, and supporting onboarding of systems into monitoring platforms.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or equivalent.
• 3–5 years in automation, monitoring, or IT operations.
• Hands-on scripting experience in Python, PowerShell, or Shell scripting.
• Experience with enterprise monitoring and observability tools.

Responsabilités

• Develop, enhance, test, and maintain automation scripts, dashboards, and utilities.
• Translate requirements into automation to reduce manual intervention.
• Integrate scripts with monitoring and ITSM platforms where needed.
• Configure and maintain enterprise monitoring covering infrastructure, apps, logs, and capacity.
• Create dashboards, alerts, thresholds, service views, and basic anomaly detection.

Connaissances

Automation scripting

Monitoring & observability

Problem solving

Stakeholder management

Independent worker

Formation

Bachelor's degree in Computer Science, Information Technology, Engineering

Outils

Python

PowerShell

Shell scripting

BMC Helix

Prometheus

Grafana

ELK

Dynatrace

Splunk

ITSM Helix Remedy

Description du poste

Results-oriented IT professional with 5-9 years of experience in automation, infrastructure monitoring, and operational support. Skilled in developing automation scripts, configuring BMC Helix and enterprise observability platforms, creating dashboards and alerts, and troubleshooting complex infrastructure issues across Linux, Windows, networks, and cloud environments. Strong expertise in Python, PowerShell, or Shell scripting, with a proven ability to improve operational efficiency, reduce manual effort, and enhance system reliability through automation and proactive monitoring. Effective collaborator with strong analytical, documentation, and stakeholder management skills.

Responsibilities

Automation & Engineering

• Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and operational utilities.
• Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency.
• Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required.

Monitoring & Observability

• Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity.
• Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations.
• Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage.
• Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

• Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.
• Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.
• Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.
• Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Requirements

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently on defined deliverables and collaborate effectively across teams.
• Clear communication, stakeholder coordination, and technical documentation skills.
• Organised, detail-oriented, proactive, and able to manage multiple priorities.
• Ability to learn existing enterprise tools and processes quickly and deliver.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.
• Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Key Domain/ Technical Skills

Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation.

Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.

Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.

Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.

Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.