BIM Solutions Associate: Client Success & Product Insight

Glodon Company Limited

Singapore

On-site

SGD 45,000 - 75,000

Full time

3 days ago

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Job summary

Glodon Company Limited in Singapore seeks a Service Specialist to support clients with training, project guidance, and software updates. You will collaborate with the sales team on renewals and product demos, ensuring smooth service delivery and strong client relationships.

Responsibilities include gathering product requirements, testing updates with the product team, and learning new features as they are released. You will maintain service policies and contribute to ongoing customer success.

Qualifications

Bachelor's degree or above in a relevant discipline (Quantity Surveying, Civil Engineering, Architectural Engineering, or related fields).
Proficiency in English; basic Mandarin is a plus.
BIM expertise and digital construction experience.
Strong communication, teamwork, and customer-oriented mindset.

Responsibilities

To implement service works including training, project guidance, hotline on duty and software update to clients.
To work with sales team in driving/ managing renewals and sales demo assistance.
To do product requirement collection and contribute suggestions to product new feature development.
To assist product team to do test for software new updates.
To learn new features timely when product team release new version software.
To follow up company's service policy to implement service work and maintain customer relationship.
To manage existing clients' software usage situation and relationship maintenance by giving monthly call return.
Case Project collections and methodology summary.
Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.