Billing Services Manager — AI & RPA for Financial Counseling

NHG Health; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NHG Health is seeking a Manager, Patient Billing Services (Financial Counselling) to lead a team of Financial Advisors providing in-flight financial counselling and referrals to social services. You will ensure continuous daily operations, generate monthly FC statistics, and keep training materials up to date.

The role requires leadership, strong organizational skills, and familiarity with SAP and Microsoft Office; experience with UiPath RPA is preferred.

Qualifications

• Bachelor's degree in Business Administration, Finance, Healthcare Management or equivalent with relevant experience.
• 2-3 years in supervisory/management roles.
• Experience with RPA projects (UiPath) is preferred.

Responsibilities

• Oversee and support a team of Financial Advisors in FC for in-flight patients.
• Facilitate referral to MSW for financially distressed patients.
• Ensure daily operations run smoothly and provide monthly FC reports.
• Update training materials and conduct refresher FC courses.
• Align policies with MOH guidelines and participate in FC system UAT and projects.
• Drive FC RPA and AI initiatives to streamline processes.
• Participate in organizational Process Improvement/IT projects.

Skills

Leadership

Interpersonal skills

Organisational skills

Analytical mind

Self-motivated

Microsoft Office proficiency

SAP knowledge

Independent problem-solving

Education

Bachelor's degree in Business Administration/Finance/Healthcare Management

Tools

Microsoft Office

SAP

Job description

NHG Health is seeking a Manager, Patient Billing Services (Financial Counselling) to lead a team of Financial Advisors providing in-flight financial counselling and referrals to social services. You will ensure continuous daily operations, generate monthly FC statistics, and keep training materials up to date.

The role requires leadership, strong organizational skills, and familiarity with SAP and Microsoft Office; experience with UiPath RPA is preferred.