Billing & Claims Operations Lead (Healthcare Systems & Policy)

SingHealth Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Cancer Centre Singapore Pte Ltd is seeking a Manager (Billing and Claims) to lead the billing and claims operations, ensuring accurate and timely invoicing and efficient resolution of escalated cases.

You will report to the Deputy Director of the Business Office and drive MOH policy implementation, system enhancements, and staff training to optimise workflows and ensure compliance with policy requirements within SingHealth institutions.

Qualifications

• Bachelor’s Accountancy or Business Administration, healthcare experience preferred.
• Experience in system implementation, Big 3 exposure advantageous.
• Minimum 4 years in a managerial or equivalent role.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead a team handling day surgery and inter-company billing activities.
• Monitor and resolve billing and claims discrepancies with teams.
• Analyze trends and implement corrective actions to improve accuracy.
• Collaborate with insurers, CPF Board, and SingHealth institutions on enquiries.
• Develop and maintain SOPs; provide staff training on billing processes.
• Provide leadership in investigating complex billing and claims cases.

Skills

Stakeholder management

Staff supervision

Communication skills

Education

Bachelor’s in Accountancy / Business Administration

Job description

National Cancer Centre Singapore Pte Ltd is seeking a Manager (Billing and Claims) to lead the billing and claims operations, ensuring accurate and timely invoicing and efficient resolution of escalated cases.

You will report to the Deputy Director of the Business Office and drive MOH policy implementation, system enhancements, and staff training to optimise workflows and ensure compliance with policy requirements within SingHealth institutions.