Billing & Policy Operations Specialist

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

HUDSON RPO (SINGAPORE) PTE. LTD. is seeking an operations professional to ensure timely issuance of Group Insurance bills and policy contracts, overseeing a portfolio and collaborating with Sales and Marketing to support renewals and new business.

The role emphasizes accuracy in billing, regulatory awareness and effective communication with clients and intermediaries, including agents on complex accounts.

Qualifications

• Diploma holder with minimum 2 years operations experience.
• Fast and meticulous.
• Good organization, communication and interpersonal skills.
• Relationship management skills.
• Process oriented.

Responsibilities

• Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
• Manage assigned portfolio and support projects efficiently and effectively.
• Track and monitor new business and policy renewal to ensure information is received in a timely manner by working closely with colleagues from Sales and Marketing.
• Set up and review new business/ renewal policies in core system.
• Ensure high billing accuracy with due diligence check.
• Participate in projects that involves improvement of operations efficiency, which could include User Acceptance Testing.
• Ensure service level commitments are met.
• Maintain awareness on regulatory compliance risks.
• Communicate professionally and effectively with clients, intermediaries and colleagues.
• Communicate with agents via conference calls where required (Top producers/ complex accounts, etc)
• Attend to email enquiries promptly.
• Any other projects assigned.

Skills

Fast and meticulous

Organization

Communication

Interpersonal skills

Relationship management

Process oriented

Education

Diploma

Job description

HUDSON RPO (SINGAPORE) PTE. LTD. is seeking an operations professional to ensure timely issuance of Group Insurance bills and policy contracts, overseeing a portfolio and collaborating with Sales and Marketing to support renewals and new business.

The role emphasizes accuracy in billing, regulatory awareness and effective communication with clients and intermediaries, including agents on complex accounts.