Bilingual TCM Clinic Assistant - Patient Flow & Safety

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED); Singapore; On-site; SGD 26,784 - 40,176; Full time

Benefits offered by this job

On-the-job training

Supportive team environment

Job summary

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) is seeking a dedicated TCM Clinical Assistant to support the Chief Medical Officer in daily clinical operations. You will manage patient flow, prepare treatment rooms, and assist with medical documentation to ensure patient safety during treatments.

The role requires experience in a healthcare setting, fluency in English and Mandarin, and a proactive, detail-oriented approach. A welcoming team environment and on-the-job training are offered.

Qualifications

• Experience in a TCM clinic, medical environment, or healthcare setting is preferred.
• Proficiency in English and Mandarin to assist with Chinese medical record writing (病历书写).
• Exceptional attention to detail is essential for needle removal and record keeping.
• Strong time-management skills to multitask in a fast-paced environment.
• Warm, empathetic and professional patient-facing demeanor.
• Strict adherence to hygiene, sanitation and clinical safety protocols.

Responsibilities

• Patient Flow Management: manage the CMO’s patient queue to optimize appointment timings and minimize waiting periods.
• Treatment Room & Bed Preparation: prepare, sanitize and reset treatment beds between sessions with necessary equipment and linens.
• Acupuncture Post-Care Support: ensure 100% of needles are safely removed and accounted for before patient leaves the bed.
• Clinical Documentation Assistance: assist with real-time tracking and accurate documentation of patient visit records (病历书写).

Skills

Attention to detail

Time management

Empathy

English & Mandarin

Patient-facing

Job description

We are seeking a dedicated, detail-oriented, and proactive TCM Clinical Assistant to join our team. In this role, you will be the right hand to our CMO (Chief Medical Officer), ensuring the daily clinical operations run like clockwork. Your primary focus will be managing patient flow, maintaining a pristine treatment environment, assisting with medical documentation, and ensuring the highest standards of patient safety during treatments.

If you are a compassionate individual with a strong sense of responsibility and an interest in Traditional Chinese Medicine, we would love to meet you.

Key Responsibilities

• Patient Flow Management: Seamlessly manage the CMO’s patient queue to optimize appointment timings, minimize waiting periods, and ensure a smooth transition from reception to the treatment room.

• Treatment Room & Bed Preparation: Swiftly prepare, sanitize, and reset treatment beds between sessions, ensuring all necessary equipment and linens are ready for the patient’s next procedure with the CMO.

• Acupuncture Post-Care Support: Executing strict double-checks post acupuncture to ensure 100% of needles are safely removed and accounted for before the patient leaves the bed.

• Clinical Documentation Assistance: Assist the CMO with real-time tracking and accurate documentation of patient visit records (病历书写), ensuring medical histories and treatment logs are updated promptly.

Requirements & Qualifications

• Experience: Prior experience in a TCM clinic, medical environment, or healthcare setting is highly preferred, but passionate individuals willing to learn are welcome.

• Language Skills: Proficiency in both English and Mandarin is essential, as you will need to accurately assist with Chinese medical record writing (病历书写).

• Attributes: * Exceptional attention to detail (critical for needle removal and record keeping).

• Strong time-management skills with the ability to multitask in a fast-paced environment.

• Warm, empathetic, and professional patient-facing demeanor.

• Safety Conscious: A strict adherent to hygiene, sanitation, and clinical safety protocols.

What We Offer

• Comprehensive on-the-job training in TCM clinical practices.

• A supportive, collaborative, and warm team environment.